Band 2 Clinic Administrator-outpatients

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has become available to work in the busy and fast paced Appointment Centre at Heartlands Hospital.

We have several posts available for full time hours, 37.5 hours Monday to Friday and for part time hours Monday to Friday, including evenings up to 8pm.

The Appointment Centre receives over a million patient referrals a year from GPs and other stakeholders, to process and book for Outpatient Clinics accross all UHB Trust sites. As part of a large team of staff (circa 85+) you will deal with telephone queries from patients and GP's, book and cancel clinics as requested, along with any validation of systems needed. Full training will be provided.

**Main duties, tasks & skills required**:
We are looking for someone who has the following skills:

- To be fully computer literate (training will be given on Trust IT systems)
- To have good customer service skills and deal with patients empathetically
- To work to a high level of accuracy
- To be able to work under pressure and at a fast pace
- To be able to work collaboratively as part of a team
- To be able to organise and prioritise own workload
- To demonstrate reliability, motivation and commitment
- To be confident in dealing with people of all levels
- To demonstrate an understanding of equality and diversity

The overall activities of the post-holder will include:

- Data input, accurately inputting data using a variety of Trust IT systems in a timely way
- Booking, changing and cancelling Outpatient clinics or appointments
- Undertake filing, photocopying, scanning of documents as required
- Answering the telephone and taking messages, dealing with them in a timely and efficient way

and referring on as appropriate
- Validating internal reports
- Work collaboratively as part of an integrated team
- Receive and open incoming post and take action as required

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Experience of using IT systems

Experience of working in a busy environment

**Desirable**:
Experience of working in Healthcare

**Additional Criteria**:
**Essential**:
Work effectively and flexibly as part of a team to meet the needs of the services

Confident in dealing with people at all levels

Must be able to demonstrate an understanding of equality and diversity

The post holder will have the ability to pay attention to detail where there are predictable

Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

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