Band 2 Clinic Administrator-outpatients

5 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has become available to work in the busy and fast paced Appointment Centre at Heartlands Hospital.

We have several posts available for full time hours, 37.5 hours Monday to Friday and for part time hours Monday to Friday, including evenings up to 8pm.

The Appointment Centre receives over a million patient referrals a year from GPs and other stakeholders, to process and book for Outpatient Clinics accross all UHB Trust sites. As part of a large team of staff (circa 85+) you will deal with telephone queries from patients and GP's, book and cancel clinics as requested, along with any validation of systems needed. Full training will be provided.

**Main duties, tasks & skills required**:
We are looking for someone who has the following skills:

- To be fully computer literate (training will be given on Trust IT systems)
- To have good customer service skills and deal with patients empathetically
- To work to a high level of accuracy
- To be able to work under pressure and at a fast pace
- To be able to work collaboratively as part of a team
- To be able to organise and prioritise own workload
- To demonstrate reliability, motivation and commitment
- To be confident in dealing with people of all levels
- To demonstrate an understanding of equality and diversity

The overall activities of the post-holder will include:

- Data input, accurately inputting data using a variety of Trust IT systems in a timely way
- Booking, changing and cancelling Outpatient clinics or appointments
- Undertake filing, photocopying, scanning of documents as required
- Answering the telephone and taking messages, dealing with them in a timely and efficient way

and referring on as appropriate
- Validating internal reports
- Work collaboratively as part of an integrated team
- Receive and open incoming post and take action as required

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Experience of using IT systems

Experience of working in a busy environment

**Desirable**:
Experience of working in Healthcare

**Additional Criteria**:
**Essential**:
Work effectively and flexibly as part of a team to meet the needs of the services

Confident in dealing with people at all levels

Must be able to demonstrate an understanding of equality and diversity

The post holder will have the ability to pay attention to detail where there are predictable

Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

  • Band 2 Receptionist

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Band 2 Administration & Clerical - Clinic Receptionist/Prep Clerk Multiple Positions available at Heartlands Hospital and Solihull Hospital 22,383 pro-rata An opportunity has arisen for Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for...

  • Band 2 receptionist

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Band 2 Clinic Receptionist/Prep Clerk Multiple Positions available: 37.5 hour Permanent post at Heartlands Hospital 22.5 hour Permanent post at Heartlands Hospital 22,383 pro-rata An opportunity has arisen for Band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book...

  • Band 2 Qe Outpatients Receptionist

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking for a number of enthusiastic and experienced receptionists to work in QE Outpatient Departments. The positions advertised are all full time, public front facing receptionist roles, working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with...

  • Band 2 Qe Outpatient Receptionist

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking for an enthusiastic and experienced receptionist to work in QE Outpatient Departments. The positions advertised is a full time, public front facing receptionist role, working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a...

  • Band 3 Reception/outpatients Administrator

    5 months ago

    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full-time Receptionist/ Outpatients Administrator to work within the Juniper Centre, Moseley Hall Hospital site. As Receptionist/ Outpatients Administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable...

  • Band 3 Reception/outpatients Administrator

    6 months ago

    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full-time Receptionist/ Outpatients Administrator to work within the Juniper Centre, Moseley Hall Hospital site. Our Staff provide assessment, specialist support, treatment and care planning for service users with both functional and organic mental health problems. As Receptionist/ Outpatients Administrator you will...

  • Band 2 Outpatients Receptionist

    6 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We are looking for a number of enthusiastic and experienced receptionists to work in QE Outpatient Departments. The positions advertised are all full time, public front facing receptionist roles, working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with...

  • Band 2 Administrator Coordinator

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for two enthusiastic and well organised individuals to join our busy Administration team within Respiratory Medicine at Heartlands. You will need to be able to demonstrate excellent communication skills, be able to problem solve, prioritise workloads, be patient focused and have a positive attitude. In...

  • Senior Clinical Practitioner: Outpatient and Pre-assessment Service

    2 weeks ago

    Birmingham, Birmingham, United Kingdom PracticePlusGroup Full time

    Practice Plus Group is now seeking a skilled Outpatients Nurse to join our team at Emerson's Green Hospital in Bristol.Key ResponsibilitiesTo deliver high-quality patient care and support evidence-based practice within the Outpatients and Pre-assessment Service.To collaborate with medical staff to ensure patients are medically cleared for surgery, reducing...

  • Band 2 Receptionist

    6 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Band 2 Receptionist/administrator 37.5 hours (permanent) Diabetes and Endocrine out-patients An opportunity has arisen for a Receptionist /administrator to join our existing administration team based at the Diabetes and Endocrine centre at Birmingham Heartlands Hospital. The role requires an individual who can effectively communicate and...

  • Band 3 Administration Assistant

    5 months ago

    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS TRUST Birmingham Healthy Minds **POST**: Band 3 Administration Assistant Permanent **FULL TIME**: 37.5 hours per week **BASE**: East Birmingham Birmingham Healthy Minds is a team of psychological therapists and practitioners working within and IAPT setting across Birmingham. We are now seeking to appoint an...

  • Band 3 Administration Assistant

    6 months ago

    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    BIRMINGHAM AND SOLIHULL MENTAL HEALTH NHS TRUST Birmingham Healthy Minds **POST**: Band 3 Administration Assistant Permanent **FULL TIME**: 37.5 hours per week **BASE**: East Birmingham Birmingham Healthy Minds is a team of psychological therapists and practitioners working within and IAPT setting across Birmingham. We are now seeking to appoint an...

  • Outpatient Hca

    5 months ago

    Birmingham, United Kingdom Practice Plus Group Full time

    **About The Role**: - UNLOCK YOUR BEST WORK LIFE - + make a difference for every patient Tomorrow’s healthcare landscape today: Practice Plus Group’s Birmingham hospital invites you to be a catalyst for change. Unleash your potential in a role that transcends the ordinary - Practice Plus Group’s Birmingham Hospital is on the brink of changing the...

  • Senior Clinical Lead Outpatient Department

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Ramsay Health Care Full time

    Job DescriptionSenior Clinical Lead Outpatient DepartmentThe Westbourne Centre is seeking a highly motivated and experienced Senior Clinical Lead Outpatient Department to support the Outpatient Manager and team.The Role:A fantastic opportunity has arisen for an enthusiastic and highly motivated Senior Clinical Lead Outpatient Department to support the...

  • Band 5 Physiotherapist- Musculoskeletal

    3 months ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job summary We have exciting opportunities in our MSK Outpatient Physiotherapy teams for a static Band 5 Physiotherapist, in Solihull Community MSK Service, Solihull Hospital MSK and Heartlands Hospital MSK. Our teams are friendly and welcoming teams with passion to provide high quality care through Evidence Based learning. We believe in maximising...

  • Patient Administration Services Clerk

    5 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    To maintain real-time data management and quality for wards and outpatient activity. To ensure basic clerical needs of the department are met on a daily basis. To provide cover for periods of sickness and annual leave for other Band 2 Clerks in Patient Administration Services. To partake in rotations with other Band 2 Clerks to ensure that all departments...

  • Band 2 Administration Assistant

    6 months ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    A full time 12 month fixed term contract has arisen for an enthusiastic individual to fulfil the post of Administration Assistant/Receptionist at Allens Croft Children’s Centre working in the Community Paediatric and Child Development service. The post is primarily to support the Medical Secretaries in order to provide an efficient administration and...

  • Band 3 Clinical Trial Administrator

    4 months ago

    Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    Job summary We wish to appoint a band 3 clinical trials administrator to assist in the co-ordination and delivery of clinical research studies in the intensive care unit, emergency department, hyperacute stroke unit and trauma centres at the QEHB hospital in Birmingham. The clinical trials administrator will be part of a team including other clinical...

  • Senior Clinical Lead Outpatient Department

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Ramsay Health Care Full time

    Job DescriptionSenior Clinical Lead Outpatient DepartmentThe Westbourne Centre is seeking a highly motivated and experienced Senior Clinical Lead Outpatient Department to support the Outpatient Manager and team. As a key member of the department, you will be responsible for delivering exceptional standards of clinical care to our surgical patients, covering...

  • Band 2 Receptionist/admin Assistant

    5 months ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

    LEARNING DISABILITIES SERVICE - CENTRAL HUB, RIVERSIDE LODGE Permanent Receptionist/ Administrative Assistant Band 2 - 37.5 hours per week We have an exciting opportunity for a Permanent Post Band 2 in the Learning Disabilities Service. The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in...