Beauty Personal Shopper

3 months ago

Liverpool, United Kingdom Flannels Full time

Company Description
**FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.**

**Job Description**:
**Ongoing Responsibilities**:

- Conduct beauty personal appointments across luxury beauty brands
- Provides exceptional customer service by creating a unique, inviting, entertaining, and educational multi-brand shopping experience
- Expert makeup, skincare and fragrance knowledge tailored to each customer’s individual needs
- Create and maintain customer profiles
- Use these profiles and current trend awareness to provide bespoke recommendations to each client
- Provide coverage to extended personal shopping department during absences
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in marketing / partner events as required
- Ensure timely outreach to new clients
- Work alongside internal departments to feedback client trends
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- Achieve yearly targets and service KPIs
- Participate in brand training, events and special company promotions
- Confidently dealing with internal group divisions

**Qualifications**:
**Qualifications and Experience**:

- Retail experience across the luxury beauty consumer sector, with an existing client book (as a plus)
- Proven previous experience working within a sales target driven environment
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills
- Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Interest in global beauty trends and the luxury market
- Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system

Additional Information
**The Rewards**
- A competitive basic salary
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands

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