Beauty Personal Shopper

4 weeks ago


Liverpool, United Kingdom Flannels Full time

Company Description

**Job Description**:
**Ongoing Responsibilities**:

- Conduct beauty personal shopping 121 appointments with existing Flannels VIPs and potential new VIPs across all flannels and concession owned luxury beauty brands where applicable.
- Provide exceptional luxury customer service by creating a unique, inviting, entertaining, and educational multi-brand shopping experience in partnership with store teams and concession own brands where applicable.
- Demonstrate exceptional expertise in makeup, skincare and fragrance product knowledge tailored to each customer’s individual needs.
- Acquire new clients through networking, event attendance and delivering expectations on personal shopping & brand acquisition strategies.
- Create and maintain customer profiles in order to understand who regional specific VIP customers are.
- Use customer profiles and current trend awareness to provide bespoke recommendations to each customer whilst striving to retain customers and build brand loyalty.
- Provide coverage to extended personal shopping department during absences.
- Partner with store personal shoppers and stylists to elevate any VIPs in store appointments and experience.
- Monitor correspondence and ensure prompt response to all enquiries.
- Contribute and assist in marketing/partner events as required.
- Ensure timely outreach to new clients in line with Personal Shopping customer journeys and outreach strategies.
- Work alongside internal departments to provide feedback on client trends.
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart. of all interactions with clients and extends across business internally.
- Achieve yearly targets and service KPIs set by Personal Shopping.
- Participate in brand training, events and special company promotions.
- Confidently dealing with internal group divisions whilst creating a strong working partnership with Flannels Head Office Beauty team.

**Qualifications**:
**Qualifications and Experience**:

- Retail selling experience across the luxury beauty consumer sector, with an existing VIP client book is preferable.
- Proven previous experience working within a sales target-driven environment
- Outstanding written and verbal communication skills (fluency in English: both written and spoken) along with excellent customer service, negotiation and interpersonal skills
- Strong work ethic and natural ability to think outside the box problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Interest in global beauty trends and the luxury market
- Proficient in MS office, including Word, Excel, Outlook, CRM & Clienteling system

Additional Information
**The Rewards**
- A competitive basic salary
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands



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