Personal Shopper

3 weeks ago


Liverpool, United Kingdom Flannels Full time

Company Description
**FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.**

The launch of Personal Shopping marks an exciting milestone for Flannels and we are looking for an experienced **Luxury Personal Shopper **to head up our team based in our Liverpool Flagship.

**Job Description**:
**Ongoing Responsibilities**:

- Conducting personal appointments with clients face-to-face or virtually
- Create and maintain customer profiles
- Use these profiles and current trend awareness to provide bespoke recommendations to each client
- Provide coverage to extended personal shopping department during absences
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in marketing / partner events as required
- Ensure timely outreach to new clients
- Work alongside internal departments to feedback client trends
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- Achieve yearly targets and service KPIs
- Participate in brand training, events and special company promotions
- Confidently dealing with internal group divisions, like logistics, calling stock in, organising deliveries
- Support with the management, training and development of the in store personal shopping team

**Qualifications**:

- Minimum 3 yrs experience with personal shopping across a luxury consumer sector, with an existing client book (as a plus)
- Minimum 3 years experience managing a team accross a retail environment
- Proven previous experience working within a sales target driven environment
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
- Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system

Additional Information
**You will benefit from**:

- ** Competitive basic salary**:

- Incentive Bonus Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands



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