Coordinator-maintenance Helpdesk

6 months ago


Leicester, United Kingdom Dunelm Full time

**Overview**:
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.

At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

Are you passionate about providing exceptional support and assistance? Do you thrive in a dynamic work environment where no two days are the same? If so, we invite you to join our Maintenance Team as a Maintenance Helpdesk Coordinator.

You will provide Store Support via the Maintenance Help Desk and maintain all spreadsheets & associated documents.

This role is a hybrid working opportunity
- 2 days in the office 3 at home.

**What you'll be doing**:
**Administration**:

- Maintain up-to-date knowledge of Company policies & procedures.
- Stay informed about contractor pricing.
- Ensure effective & prompt distribution of all incoming correspondence from contractors.
- Utilise PC skills and relevant packages efficiently.
- Maintain order logging system.
- Input data into Daily, Weekly & Monthly Maintenance reports.
- Place orders via Service Now.
- Assist in producing Daily record sheets of logged issues & their status.
- Confirm with contractors that jobs have been completed and issue feedback from stores.

**Telephone Handling**:

- Serve as the first point of contact for stores reporting Maintenance issues.
- Take accurate messages on the works required at stores and pass on to the relevant contractor.
- Follow up with contractors using the ServiceNow order system.
- Answer all calls promptly and always maintain professional call handling techniques.
- Provide 1st Line fix whenever possible.
- Communicate with contractors regarding repairs carried out.

**What we'll look for in you**:

- Proven administrative experience
- Proficiency in Word and Excel
- Strong communication skills
- Basic understanding of Dunelm Stores (not essential)
- General understanding of equipment within Dunelm Stores (not essential)
- Geographical knowledge (not essential).

Further training will be provided.



  • Leicester, United Kingdom REVOLUTION SUPPORT SERVICES LIMITED Full time

    Helpdesk Coordinator and HSQE Coordinator Full Time 8am - 4pm or 8am - 4.30pm or 8am - 5pm (30-minute unpaid lunch break) 37.5 working hours per week or 40 hours per week or 42.5 hours per week **£27,000 - £31,000 pa, depending on the working week and experience** **Main purposes of job** 1. To support all employees and clients with communications,...

  • Helpdesk Operative

    6 months ago


    Leicester, United Kingdom HR GO Recruitment Full time

    We are looking for a Help desk Operative - on site in Leicester This role is Mon - Friday 8am - 5pm - 3 month contract starting ASAP Duties include ✔ Manage, control and monitor efficiently the day-to-day operation of the Help desk function. ✔ Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including...


  • Leicester, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for a Technical Support Helpdesk Apprentice to join their team in Leicester LE6. The Level 3 Information Communication apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide...


  • Leicester, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for a Technical Support Helpdesk Apprentice to join their team in Leicester LE6. The Level 3 Information Communication apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide...


  • Leicester, Leicester, United Kingdom Anderselite Ltd Full time

    We are looking for a highly organized Commercial Vehicle Coordinator to join our team at Anderselite Ltd. In this role, you will be responsible for overseeing van conversions, managing supplier relationships, and supporting the Fleet Helpdesk with general inquiries and administrative tasks.Responsibilities:Oversee the conversion process to ensure timely...

  • Electrical Engineer

    2 weeks ago


    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Electrical Engineer RoleWe are seeking an Electrical Engineer to join our team at Bellrock Property and Facilities Management. This is a dynamic role that requires a broad skill set and comprehensive understanding of various systems and processes.About the JobThis electrical engineer position involves executing both planned and reactive maintenance tasks,...


  • Leicester, Leicester, United Kingdom Anderselite Ltd Full time

    We are seeking a skilled Vehicle Management Administrator to join our team at Anderselite Ltd. As a key member of our Deliveries team, you will be responsible for managing long-term commercial vehicle orders, maintaining supplier relationships, and supporting the Fleet Helpdesk with general inquiries and administrative tasks.Key Responsibilities:Manage and...

  • Service Technician

    1 month ago


    Leicester, Leicester, United Kingdom ASC Connections Ltd Full time

    A career opportunity has arisen for a skilled Service Technician to join the team at ASC Connections Ltd. As a Service Technician, you will be responsible for the installation, commissioning, maintenance, and service of metal fabrication machine tools.The ideal candidate will have previous experience as a field service engineer working for a similar OEM of...


  • Leicester, Leicester, United Kingdom ASC Connections Full time

    A service engineer position has become available with a leading OEM of steel fabrication machinery.This role offers a strong basic salary up to £42K depending on experience, plus door to door payments and a great overall benefits package.Key Responsibilities:Installation, Commissioning, Maintenance & Service of metal fabrication machine toolsRoutine service...

  • Service Engineer

    1 week ago


    Leicester, Leicester, United Kingdom ASC Connections Ltd Full time

    A leading OEM of steel fabrication machinery is seeking a skilled Service Engineer to join their team. With a strong reputation in the UK for providing reliable aftercare and servicing, this company specializes in delivering steel processing solutions to various manufacturing sectors.The role offers a competitive basic salary of up to £42,000 depending on...


  • Leicester, Leicester, United Kingdom undisclosed Full time

    Undisclosed is currently seeking a detail-oriented and motivated Fleet Operations Administrator to support their dedicated Deliveries team. This role offers an excellent opportunity to develop your career within a dynamic environment focused on fleet management. Key responsibilities include:Managing long-term commercial vehicle orders and maintaining...


  • Leicester, Leicester, United Kingdom City Facilities Management Full time

    About the RoleThe Air Conditioning Engineering Manager will play a key role in leading our refrigeration team, ensuring that planned and reactive maintenance is completed across multiple site locations. This position requires strong technical expertise, excellent communication skills, and the ability to coach and lead a small team of engineers.We are seeking...


  • Leicester, Leicester, United Kingdom City Facilities Management Full time

    About the PositionThe Refrigeration Systems Lead Specialist will be responsible for leading our refrigeration team, ensuring that planned and reactive maintenance is completed across multiple site locations. This position requires strong technical expertise, excellent communication skills, and the ability to coach and lead a small team of engineers.We are...


  • Leicester, Leicester, United Kingdom City Facilities Management Full time

    About UsCity Facilities Management is a leading provider of facilities management services, employing over 12,000 people across Europe, Australia, North America, and Asia. We offer a range of services including maintenance and engineering, technical procurement, and cleaning.We are seeking an experienced Air Conditioning Engineering Manager to join our team,...


  • Leicester, United Kingdom CV-Library Full time

    Job Purpose The Lead Refrigeration Engineer is a key role within the refrigeration team, whose primary function is to complete planned and reactive maintenance across several designated site locations, in addition to the team leadership of a small team of refrigeration engineers, to include coaching; technical support; and coordination of any first line...


  • Leicester, Leicester, United Kingdom Anderselite Ltd Full time

    At Anderselite Ltd, we're seeking a skilled Fleet Operations Specialist to drive the success of our Deliveries team. As a key member of this dynamic team, you'll be responsible for managing long-term commercial vehicle orders and maintaining relationships with suppliers.Key Responsibilities:Manage and coordinate commercial vehicle orders to ensure timely...

  • Facilities Assistant

    6 months ago


    Leicester, United Kingdom OCS Full time

    **Job Reference: /SW/15-03/1106/10** **Job Title: Facilities Assistant** **Location: Leicester - Westbridge Place** **Salary: Competitive** **Hours per week: Monday to Friday - 08:00 - 17:00 - 40 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading...

  • Facilities Assistant

    6 months ago


    Leicester, United Kingdom OCS Full time

    **Job Reference: GRP/SB/26-02/1089** **Job Title: Facilities Assistant** **Location: Site Based** **Site Address: 1 West Bridge Place** **Postcode: LE35** **Salary: Competitive** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 16:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a...


  • Leicester, United Kingdom PH Jones Full time

    **Job Description:**We are seeking experienced Gas Engineers to join our team in Stoke-On-Trent, Leicester & Burton-On-Trent. As a Gas Engineer, you will be responsible for providing high-quality service to our customers.Competitive Salary:We offer a competitive average daily earnings of £200-£300 per day, depending on experience. Our flexible working...

  • Call Centre Operative

    5 months ago


    Leicester, United Kingdom DHL Full time

    **Pay Rate**: £8,669.44 **Contract Type**: Permanent (Part-Time) **Shift patterns**: Saturday & Sunday - 16hrs per week **Location**:Leicester (LE19 4AT) DHL, award winning leading supply chain business is seeking a Call Centre Operative to play a vital role coordinating our daily logistics requirements. **WHAT DOES THE ROLE ENTAIL?** **Role...