Helpdesk & Hsqe Coordinator
6 months ago
Helpdesk Coordinator and HSQE Coordinator
Full Time
8am - 4pm or 8am - 4.30pm or 8am - 5pm (30-minute unpaid lunch break)
37.5 working hours per week or 40 hours per week or 42.5 hours per week
**£27,000 - £31,000 pa, depending on the working week and experience**
**Main purposes of job**
1. To support all employees and clients with communications, questions, updates, and regular weekly and monthly tasks that revolve around HR payroll, invoicing, tracking, purchasing
2. To support the management team with monthly monitoring, reporting, invoicing, payrolls, purchasing and producing client KPI’s and quality and compliance company KPI’s.
3. To provide administrative assistance to anyone that contacts the company, management, team members and clients
**Key tasks**
1. Communicate with everyone within the company or persons who contact the company via any connections and assist with all daily requests.
2. Deal with any client order requests as required. Tracker and book using the spreadsheets created.
3. Ratify any job sheets that come into the office, cross checking with purchase orders or quoted pricing and prepare for final invoicing.
4. Keep the HR systems up to date with all employee information.
5. Assist with creating employee documents for their inductions and starter information, training documents, DBS’s, immigration documents, annual updates and provide monthly audits of all these areas within the HR system.
6. Manage all time and attendance for the teams. Providing support to managers, teams and assist them producing the correct information for payrolls.
7. Provide support to the MD with regards to setting up new clients, reviewing their pricing annually and when their SLA date is due to end. Updating pricing documents as and when they change and creating new SLA’s for signing.
8. Provide support to the director of support services with HR, H&S, producing client KPI’s and producing data to support RSS with monitoring quality, and compliance within the business.
9. Track the following; Training and toolbox talks completed, qualifications and certificates produced and required, quality audits, DBS’s required, immigration status of team members, management monitoring H&S of teams and sites, client SLA’s due to end or change, HR audits, H&S monthly management of calendar events, client PO’s received
10. Provide support to the finance manager with preparing for monthly invoicing and fortnightly and monthly payrolls.
11. Provide the purchasing and ordering of uniforms, stock, first aid kits, PPE and other items required as required
**Key results/objectives**
1. Deal with client bookings within the same day of enquiry.
2. Answer all telephone calls within and timely manner, calling numbers back where appropriate.
3. Update trackers as information comes to your attention (Holidays, Absences, Bookings and Job Sheets)
4. That the HR data package has the correct information within the system weekly
5. To provide support and advice to all users of the HR system daily and weekly
6. That Payroll is collated on time every fortnight and month
7. To provide reports fortnightly and/or monthly to reporting managers on HR data, client SLA’s, team DBS’s, team immigration statuses, training qualifications, toolbox talks completed, H&S monitoring completed, audits completed, non-LCC work invoicing, RAMS updated, company policies requiring updating
**Job Types**: Full-time, Permanent
Pay: £27,000.00-£31,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Administration support: 3 years (required)
- Customer service: 1 year (required)
- HSQE: 2 years (required)
- Human resources: 2 years (required)
- Health & Safety: 2 years (required)
- Microsoft Excel: 5 years (required)
- Payroll software: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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