Helpdesk Operative
4 months ago
We are looking for a Help desk Operative - on site in Leicester
This role is Mon - Friday 8am - 5pm - 3 month contract starting ASAP
Duties include
✔ Manage, control and monitor efficiently the day-to-day operation of the Help desk function.
✔ Effective management of all preventative maintenance (PPM) scheduling and reactive service calls,
including logging of jobs, seeing through from start to completion, and escalating where appropriate.
✔ Update the client requesting facilities assistance on the status of their call, advising of any problems or
issues with their request.
✔ Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos
etc) supplied is saved within the CAFM system and managed effectively within Helpdesk.
✔ Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis
requested.
✔ Carry out modifications and updates on system data regularly and maintain an effective filing system.
✔ Liaise with external parties where required.
✔ Provide professional customer service at all times.
✔ Carryout any additional adhoc duties instructed by manager
✔ Supporting the Operations team in the management of services to the business and any general administrative duties as required. ✔ Must be a self-starter who is highly motivated, will need to be flexible and innovative with work practices and willing to drive own personal development initiatives, need to work proactively to maintain a high quality of service using problem solving skills. Providing supervision and motivation of direct and indirect resources to complete tasks. Able to adapt to fluctuating workloads Educated to minimum A-level standard. Knowledge of operating FSI Concept Evolution and FSI Go is preferred but not essential
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