Customer Accounts Assistant

6 months ago

Bristol, United Kingdom Hanson UK Full time

**Customer Accounts Credit Control Administrator - £22,500 - £23,500 Chipping Sodbury**

At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.

We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description.

You may still be the right fit for this or other roles within our company.

Our Chipping Sodbury office is close proximity to Yate, and the market town boasts numerous attractions.

Our office premises are nestled in beautiful surroundings, providing ample outdoor seating amidst picturesque woodlands. Conveniently located near the M4 and M5 motorways, we offer an ideal setting for work.

Additionally, our facilities include free parking and an on-site cafe, ensuring both comfort and convenience for employees and visitors alike.

**Description of Team / Department**

The Hanson UK Shared Service Centre (SSC) collaborates closely with the business to deliver administrative support functions and ensure excellent customer service.

Within the SSC, the Customer Accounts (CA) department plays a crucial role in conducting risk analysis and evaluating customer credit limits.

It also handles accounts receivable collection and takes a proactive approach to managing all aspects related to customer accounts.

**Purpose of / Responsibilities of the role**

The Customer Accounts (CA) department holds responsibility for conducting risk analysis and evaluating customer credit limits.

Additionally, it oversees the collection of accounts receivable and takes a proactive approach in managing all aspects concerning customer accounts.
- Chasing and collecting due and overdue debt Proactive management of accounts to reduce over limit / DCC issues. Liaising with analysts to proactively manage credit limits
- Delivering exceptional customer service both internally and externally, following our First Line Support model where applicable.
- Managing all transactional activities through the designated workflow tool.
- Ensuring strict adherence to relevant processes and controls, while also assisting the team in maintaining up-to-date documentation.
- Facilitating smooth and effective escalation procedures for non-standard requests or issues.
- Acting as a credit controller for a significant ledger within the collections team.

**Skills / Experience**
- Prior experience in providing excellent customer service.
- Experience in handling accounts.
- Familiarity with credit control procedures.
- Accounts reconciliations.
- Previous office experience.
- Experience in various administrative tasks
- Comprehensive training will be provided.

**Excellent Remuneration and Benefits**
- Excellent remuneration packages
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Program for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction program
- Experience within a well-respected global market leader

**Additional Details**

**Location**:Chipping Sodbury

**Full Time Working Hours**:36.25 Hours

**Contract Type**:Permanent

**Shift Description**:8.45am - 5pm

**Salary (£22,500/ 23,500) Dependent on Experience**

**Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities.**

**Please let your recruiter know if you need an accommodation at any point during the interview process.**

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£23,500.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free or subsid

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