Customer Account Manager

3 days ago

Bristol, United Kingdom Gregory Full time

Customer Account Manager Bristol We are seeking a dynamic and results-oriented Customer Account Manager to join our team.
This hybrid role involves overseeing and nurturing relationships with key temperature-controlled customer accounts primarily located in West Wales, Newport, and Bicester.
The role requires regular travel between depots and customer premises for face-to-face meetings, combined with some working from home.
The position of Customer Account Manager involves: Oversee and nurture relationships with our key temperature controlled customer accounts, primarily located in West Wales, Newport & Bicester ensuring their needs are met and expectations exceeded.
(This is a hybrid role with some working from home) Travel between our depots and customer premises for face-to-face meetings, ensuring clear communication and understanding of requirements.
Reporting directly to the General Manager, you will assist in the realisation of group strategies and drive an agenda of continuous improvement, solution optimisation and sustainability.
Collaborate closely with operations managers to align strategies and ensure seamless customer service delivery.
Conduct weekly calls/meetings with customers to review performance, address concerns, and explore opportunities for growth.
Liaise with depot customer service teams to ensure timely and efficient resolution of customer queries and issues.
Work closely with Sales and Business Development Manager to develop strategies for account retention and expansion.
Facilitate the smooth onboarding process for new customer accounts, ensuring a seamless transition and alignment with their expectations.
Collaborate with our partners to meet sales targets and maintain a customer-centric focus, leveraging collaboration and opportunities for mutual growth.
Utilise Excel database to track account information, performance metrics, and sales data to inform strategic decision-making and identify areas for improvement.
Essential Skills required for Customer Account Manager: Proven experience in key account management, preferably in the logistics or transportation industry.
Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
Strong strategic focus and continuous improvement experience.
Excellent organisational skills and attention to detail, with the ability to manage multiple accounts and priorities effectively.
Working to deadlines.
Solution driven and Flexible approach to your work.
Able to work as part of a team and on own initiative.
Highly proficient with MS packages to include, Word, Excel, PowerPoint and Outlook.
Why Gregory Distribution?
Remuneration package worth between £50,000pa - £55,000pa, depending on experience.
Plus company car allowance.
Hours of work: Monday to Friday, from 08:00hrs to 17:00hrs.
Excellent holiday allowance and company benefits.
Life assurance, pension and sickness scheme* Additional holiday purchasing scheme* Retail discounts with Hapi* Retail Trust Wellbeing Support* Opportunity to develop your career within an expanding business.
Excellent holiday allowance and company benefits.
Life assurance, pension and sickness scheme* Christmas Savings Club* Black Circle Tyre discount* Leading industry qualifications* This vacancy is not entitled to the employee referral scheme.
Free Uniform.
Strong culture of teamwork.
So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy.
Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.
The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas.
You will be required to provide proof of Right to Work at interview stage.
Interested applicants for the Customer Account Manager position should click the apply button below.
For any queries in relation to the vacancy please contact our Recruitment Team on .
Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can.
External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy.
You will be asked to complete a short application form and will receive email confirmation when it has been submitted.
Note to recruitment agencies: We prefer to recruit direct, but we do have a Preferred Supplier List for when we need a helping hand.
We'll be in touch if we need you.
*Subject to terms and conditions

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