Qinetiq Support Agent

7 months ago


Farnborough, United Kingdom QinetiQ Full time

Role Purpose

To provide high quality and responsive first point of contact service for internal and external global customers, dealing with a wide range of requests in a professional, courteous and efficient manner; following processes and procedures with limited guidance and supervision. This is a multi-function support role with a range of responsibilities from IT Password resets through to HR queries and Facilities issues.

Key Accountabilities

Supports delivery of a high standard of customer service communicating with tact and diplomacy at all times, taking accurate messages and passing them on to the appropriate person in a timely manner.

Provide accurate information to customers and actively promote the range of services and access channel options available to customers.

Provide multi-function support to the business in the execution of customer enquiries via the phone and self-service portal.

Supports resilience across team by learning new skills and tools and providing support where and when required as determined by the Team Leader.

Ensure that all documentation and information is handled in accordance with the Data Protection Act.

All work is to prioritised and completed in a timely manner and in accordance with Service Level Agreements.

Provide a professional service with a focus on excellent customer service to all QinetiQ Support users using written and verbal communication.

Supports the effectiveness of the QinetiQ Support team by identifying and communicating improvement opportunities within own role and tasks and assists with change/improvement projects and activities.

Resolve standard queries and escalate more complex issues through the tiered support model

Ensure compliance with organisation policies, procedures and work instructions.

To take ownership of problems and be proactive when dealing with all issues.

Participate and support a smooth transition to the new organisational model.

Key Capabilities/Knowledge

Excellent customer service skills both face-to-face and over the telephone

Strong written and oral communication skills

Understand QinetiQ’s organisational structure, own role contribution, values and behaviours

Strong IT skills

Commits to quality improvement

Good organisational skills with the ability to multi task

Excellent inter-personal and communication skills

Ability to remain professional & prioritise under pressure

Ability to thrive as part of a team and work independently where appropriate

Attention to detail

Proactive, driven and enthusiastic; ‘can do’ attitude

Right first time approach

Accurate judgement to know when to escalate a query

Experience & Qualifications

Proficient in MS office

Customer Service Experience with strong administration skills

Proven problem solving abilities

Experience of working in a customer service environment with strong administration skills

Experience with Service Management toolsets e.g. Cherwell Service Management

Awareness of SAP

Please note that all applicants must be eligible for SC clearance as a minimum.


  • Qinetiq Support Agent

    5 months ago


    Farnborough, United Kingdom QinetiQ Full time

    **Job Title**: Customer Support Agent **Location**: Salisbury, Wiltshire **Package**: Highly Competitive Salary + Benefits Package Role Type: Full time / Permanent **Role ID**: SF16569 Be part of the QinetiQ journey. Join us as a Customer Support Agent at our Farnborough site where you'll be responsible for providing a professional service with a focus...

  • QinetiQ Support Agent

    2 months ago


    Farnborough, United Kingdom QinetiQ Full time

    The Role As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver a high quality service to our customers. Day-to-day you will: Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests Log, update and manage all calls...


  • Farnborough, United Kingdom QinetiQ Full time

    If there is alignment between your skills and the opportunities currently available, we will be contact. Should there not be anything suitable at present, with your permission, we will keep your CV on file for consideration as future roles become available. Opportunities in QinetiQ’s Laser & Optical Physics teams If your skills fit one of our...


  • Farnborough, United Kingdom QinetiQ Full time

    Job Title: Opportunities in QinetiQ’s Laser & Optical Physics teams Location: Farnborough, Hampshire Package: Competitive Salary + Benefits Role Type: Full-time / Permanent Role ID: SF17744 It’s an exciting time to be part of QinetiQ. We are always looking for great people to join us as we continue to grow into new markets around...


  • Farnborough, Hampshire, United Kingdom QinetiQ Limited Full time

    Join Our Team:As a Senior Group FP&A Analyst at QinetiQ Limited, you will have the opportunity to work on challenging projects and develop your skills in financial analysis and planning. We offer a supportive and collaborative work environment with opportunities for professional growth and development.Benefits Package:Health Cash Plan, Private Medical...

  • IT Support Specialist

    3 weeks ago


    Farnborough, Hampshire, United Kingdom QinetiQ Limited Full time

    About QinetiQAt QinetiQ, we're driven by our mission to make the world a safer place. As a leading defense technology company, we provide critical support to the UK Armed Forces and other governments around the world.We're committed to delivering innovative solutions that meet the complex challenges of modern warfare. Our work spans a wide range of areas,...

  • Bid Writer

    6 months ago


    Farnborough, United Kingdom QinetiQ Full time

    As the demand for QinetiQ’s services continues to grow, we are looking for an experienced Bid Writer to join our existing team. In this role, you will support the development of highly polished and easily readable bid responses that effectively answer the question—and clearly articulate QinetiQ’s value proposition, win themes and solution...


  • Farnborough, Hampshire, United Kingdom QinetiQ Full time

    QinetiQ is a leading innovator in the UK Defence sector, delivering cutting-edge research and development. We are expanding our Business Development team to drive growth and exploit new technologies.As Senior Sales Manager, you will be responsible for developing and winning new business within QinetiQ's S&T business. You will work closely with technical...


  • Farnborough, Hampshire, United Kingdom QinetiQ Full time

    Role OverviewThe Senior Safety Engineer role at QinetiQ is a unique opportunity to provide safety engineering skills and advice to external and internal clients.Key ResponsibilitiesLead safety projects to ensure work tasks are delivered to specified time, cost, and quality standards.Support the provision of solutions to defensible, auditable, and...

  • Cleaner

    6 months ago


    Farnborough, United Kingdom QinetiQ Full time

    **Job Title**: Cleaner - Full Time Position **Company**: QinetiQ **Location**: Farnborough, Hampshire, United Kingdom About the role QinetiQ, a leading global defence and security company, is seeking a reliable and detail-oriented Cleaner to join our team at the Farnborough site. As a Cleaner, you will play a crucial role in maintaining a clean, safe,...

  • Senior Capture Manager

    3 months ago


    Farnborough, United Kingdom QinetiQ Full time

    QinetiQ are looking for a Senior Capture Manager to join a team of focused and successful professional Capture Managers, Bid Managers and Bid Writers working in the UK Intelligence Domain. The types of captures that you will work on will be complex and very varied, and may be across different domains including Intelligence, Cyber or Science and...

  • Receptionist

    6 months ago


    Farnborough, United Kingdom QinetiQ Full time

    **Job title**: Receptionist **Location**: Farnborough **Company**: QinetiQ About the role We are currently recruiting for a Receptionist for one of our main hubs Farnborough HQ. You will undertake a range of reception duties across the business always presenting a positive image of QinetiQ and ensuring that processes and procedures are followed. What...


  • Farnborough, Hampshire, United Kingdom QinetiQ Full time

    We are seeking an experienced Business Development Manager to join our S&T Business Development team at QinetiQ. As Senior Sales Manager, you will be responsible for developing and winning new business within QinetiQ's UK Defence Sector.You will work closely with technical leads to drive growth in the ISBP, supporting the UK Defence Sector growth objectives....


  • Farnborough, Hampshire, United Kingdom QinetiQ Full time

    Job DescriptionWe are seeking an experienced Optical Materials Scientist to join our team at QinetiQ. As an Optical Materials Scientist, you will play a key role in designing and developing novel electro-optic technologies informed by hands-on materials research and experimentation.You will support QinetiQ's mission to enhance safety and security by...

  • Programme Controller

    6 months ago


    Farnborough, United Kingdom QinetiQ Full time

    **Job title**: Programme Controller Location: Farnborough Company: QinetiQ About the role We are looking for a Programme Controller who will be responsible for the delivery and overseeing of project controls functions across a variety of projects in a diverse team. You will be working closely with the Senior Project Managers and Project Controllers in a...


  • Farnborough, United Kingdom QinetiQ Full time

    In order to create a safe and secure environment for us all to thrive, the Group Security Assurance Manager will lead on the capture and reporting of security 2nd line assurance, KPIs and metrics across the Group. This Group role will work with operating Sector security leads to produce the right reporting at the right time, exploiting and improving...


  • Farnborough, Hampshire, United Kingdom QinetiQ Limited Full time

    Technical Support RoleWe are seeking an experienced Defence Industry IT Support Professional to join our team at QinetiQ Limited. This full-time position is based in Farnborough and offers a competitive salary range of £40,000 - £60,000 per annum, depending on experience.Job Summary:The successful candidate will provide technical support to IT Services,...


  • Farnborough, United Kingdom QinetiQ Full time

    **Job Title**: Digital Learning Content Developer **Location**: Farnborough/Hybrid/Flexible Working **Package**: Highly Competitive Salary + Benefits Package **Role Type**: 12 Month FTC **Role ID**: SF16800 **Key Accountabilities**: Develop digital learning products such as eLearning, videos, toolkits, simulations, reference guides for a range of...


  • Farnborough, United Kingdom QinetiQ Full time

    **Job Title**: PMO Senior Administrator **Location**: Farnborough **Package**: Highly Competitive Salary + Benefits Package **Role Type**: Full time / Permanent **Role ID**: SF16583 Be part of the QinetiQ journey. Join us as a PMO Senior Administrator at our Farnborough site where you will have the opportunity to work with cutting-edge technology and...


  • Farnborough, Hampshire, United Kingdom QinetiQ Full time

    Role OverviewSalary: £60,000 - £80,000 per annumAs a Chief Technology Operations Manager at QinetiQ, you will play a pivotal role in driving the success of our SAP SuccessFactors landscape. You will be responsible for providing direction and guidance across the organisation, shaping the roadmap and leading continuous improvement activities.Key...