Patient Experience Assistant X2

6 months ago


London, United Kingdom NHS South East London Integrated Care Board Full time

This role will work in the corporate directorate to provide a responsive, flexible, customer focussed and reactive patient experience service (PALS) to meet the needs of patients, carers and their families.

The post holder will use their own initiative, or with guidance from senior members of the patient experience team, to deal with and resolve informal enquiries from the public to prevent them from escalating to a formal complaint, where possible, by providing immediate advice and assistance.

**The role includes**:

- Providing help and guidance to patients/service users, tailoring conversations to their needs
- Ensuring enquiries and concerns are addressed and resolved in a timely manner, either through direct actions or through collaboration with relevant staff, escalating delays to senior members of the team in line with departmental procedures
- Ensuring the Head of Complaints and Patient Experience is notified promptly of any serious issues arising as part of any PALS enquiry/ informal concern
- Ensuring all details are accurately logged onto Datix for future reference and for reporting purposes. Updating and amending information according to set procedures to ensure that enquiries are handled appropriately and resolved fully
- Ensuring that the database of useful contacts is maintained and regularly updated.

The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.

Our partnership brings together six local authorities, over 200 general practices, Guy’s and St Thomas’ Hospital NHS FT, King’s College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.



  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    An exciting opportunity has arisen to join the Ophthalmology service at Guy’s & St Thomas' NHS Foundation Trust. This is an exciting and challenging role within the team in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The Ophthalmology service offers diagnosis and treatment to...


  • London, Greater London, United Kingdom Sodexo Full time

    Transform Patient Lives as a Porter/Patient Services RepresentativeWe're seeking a skilled and compassionate Porter/Patient Services Representative to join our team at Sodexo in Fortius Clinic, London. As a key member of our healthcare services team, you will play a vital role in ensuring the safe transportation of patients, equipment, blood products, and...


  • London, United Kingdom Central London Community Healthcare NHS Trust Full time

    The Patient Experience Team is looking for a highly motivated and well organised individual to work in this busy and successful team to support the Trust in managing the patient feedback reporting, public and patient engagement and delivering patient experience improvement initiatives. You will be aligned to one of the clinical divisions (South West) however...


  • London, United Kingdom Doctor Care Anywhere Full time

    **Thanks for stopping by! We’re Doctor Care Anywhere**: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare - and that all starts with our brilliant team. We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to...


  • London, United Kingdom DocTap Full time

    **About Us** DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients. **The Role** As a member of our Patient Experience Team you are at the forefront in making sure...


  • London, United Kingdom DocTap Full time

    **About Us** DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients. **The Role** As a member of our Patient Experience Team you are at the forefront in making sure...


  • London, United Kingdom DocTap Full time

    **About Us** DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients. **The Role** As a member of our Patient Experience Team you are at the forefront in making sure...


  • London, Greater London, United Kingdom Great Ormond Street Hospital for Children NHS Foundation Trust Full time

    Director of Patient Experience Job Description:The estimated salary for this role is £85,000 - £120,000 per annum. We are seeking a Director of Patient Experience to join our Senior Leadership Team at Great Ormond Street Hospital for Children NHS Foundation Trust. As a key member of the Directorate Management Team, you will be responsible for leading the...

  • Legal Assistant X2

    6 months ago


    London, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Legal Assistant x2** **Reference no: Brent 5241444** **Pay rate: £17.48 per hour PAYE** **Hours per week: 36 Monday - Friday, normal working hours** **This opening assignment is for 3-4 months** **City: WEMBLEY, London** **Hybrid working, 2-3 days per week office attendance (this includes Court...


  • London, United Kingdom Havas Lynx Group Full time

    **Havas Lynx Group are looking for Patient Experience Executive to join one of our London based teams on our early careers programme, Havas Archway, with roles starting in September!** **Who we are**: We are an award-winning integrated communications agency and we are committed to bringing about change in healthcare; change informed by experience, driven by...


  • London, United Kingdom Nexus Health Group Full time

    Nexus Health Group has an exciting opportunity for Patient Services Advisors to work across our organisation. This position is well suited to someone looking to gain hands on experience and who has a proven track record of thriving in a very busy but supportive environment. Your main responsibilities will be to assist our patients to access our services in...


  • London, United Kingdom Nexus Health Group Full time

    Nexus Health Group has an exciting opportunity for Patient Services Advisors to work across our organisation. This position is well suited to someone looking to gain hands on experience and who has a proven track record of thriving in a very busy but supportive environment. Your main responsibilities will be to assist our patients to access our services in...


  • London, Greater London, United Kingdom Nuffield Health Parkside Hospital and Cancer Centre London Full time

    Job Title: Patient Experience SpecialistEstimated Salary: £34,000 - £40,000 per annum.Company Overview:Nuffield Health Parkside Hospital and Cancer Centre London is a leading private hospital in South-West London, providing first-class independent healthcare to the local community for over 35 years.We are committed to delivering exceptional patient care...


  • London, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    About the PositionWe are looking for a Patient Experience Specialist to join our team, focusing on improving the overall patient experience within the Cardiology department.Main DutiesIdentify areas for improvement in patient care and treatmentDevelop and implement strategies to enhance patient satisfactionCollaborate with clinicians, staff, and patients to...


  • London, United Kingdom West London NHS Trust Full time

    The Head of Patient Experience will manage and continuously develop the Trust's ability to respond to and learn from compliments, feedback, and complaints. The person will manage and continuously develop the Trust's responsiveness to patient/carer compliments, feedback, and complaints. In addition, the person will: Provide expert advice and...


  • London, Greater London, United Kingdom Dental21 Limited Full time

    Dental21 Limited Job OpportunityWe are seeking a highly skilled Patient Experience Manager to join our team. This role plays a key part in shaping the patient experience with us.Responsibilities:Welcome and guide new patients through the on-boarding processEnsure patients feel comfortable, informed, and valued from their first interactionBe responsible for...


  • London, Greater London, United Kingdom The Cadogan Clinic Full time

    Join our award-winning team at The Cadogan Clinic as a Customer Administrator. In this exciting role, you will have the opportunity to deliver exceptional patient experience using your excellent verbal and telephony skills. You will work with our best-in-class plastic surgeons and a committed team of professionals to deliver high-quality care and treatment...


  • London, United Kingdom Central London Community Health Trust Full time

    To provide teams with factual information which is presented to facilitate and encourage reflection, enable problem solving and drive quality improvements. To manage and sustain high quality relationships with the Division and each team, consistently promoting and jointly managing the co-design and co-creation of patient experience plans. To promote learning...


  • London, United Kingdom Barts Health NHS Trust Full time

    Job summary The post holder will be a highly motivated and experienced midwife who will enhance a patient experience service that involves listening to women and pregnant people's experience of care via the birth reflections service, feedback from Maternity and Neonatal Voices Partnership, the Picker survey and Friends and Family Test. The post holder...


  • London, United Kingdom London School of Economics and Political Science Full time

    LSE is committed to building a diverse, equitable and truly inclusive university Centre For Macroeconomics Research Assistant x2 Salary from £35,758 to £40,741 pa inclusive with potential to progress to £43,604 pa inclusive of London allowance This is a fixed term appointment for 12 months and is full time The Centre For Macroeconomics (CFM) is a...