Customer Service Lead

3 weeks ago


Livingston, United Kingdom TribePost Full time

**Hours of Work**:Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00

Customer Service Lead - **Benefits**:

- Competitive Salary (£31 - £33K per annum, DOE)
- 33 days holiday per year (inclusive of public holidays)
- Contributory Pension Scheme
- Life insurance

Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Livingston Depot.

Customer Service Lead - **The Role**:
Responsible for managing the daily operational interface between the Customer and the depot.

Main duties and responsibilities:

- Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion
- Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner
- Be responsible for purchasing any goods required to meet specific customer needs
- Ensure that all returns are agreed and processed in accordance with company policy
- Manage all customer complaints using the complaints procedure
- Be responsible for planning all workflow through the depot
- Provide relevant reports in line with company procedures
- Be responsible for ensuring that all company policies are adhered to within the depot
- Ensure that fleet management requirements are fully adhered to
- Co-ordinate cycle counting and monthly/bi-annual stock checks
- Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
- Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
- Must have experience working with computerized business systems.
- Good commercial knowledge of sales processes such as sales order processing, quotations etc.
- Excellent communication and organizational skills are essential for this role.
- Knowledge of the electrical wholesale industry would be advantageous

If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today

**No Agencies please.


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