Customer Service Advisor

3 weeks ago

Livingston, United Kingdom SKY Italia Full time

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. Our contact centres have adopted hybrid working which means you'll split your time between home and the office

Working hours: 11.00 - 19.00 - Monday - Sunday

What you'll do:

- Take inbound calls from customers who might have a technical query or want to discuss billing or upgrading their package
- Learn about our products and how to have great conversations with customers
- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
- Be part of an encouraging, fun, and friendly customer service team
- Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

What you'll bring:

- Brilliant listening skills
- A passion for problem solving
- An ability to empathise and understand customer needs
- Passionate about delivering brilliant customer service

Sky Business

Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Livingston:
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

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