Service Advisor

1 day ago

Livingston, United Kingdom Arnold Clark Full time

We are currently recruiting for a new Service Advisor to help us keep our Livingston Vauxhall branch running smoothly.

**Hours**

Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays.

**About the role**

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**Essential skills**
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience of upselling products or services is desirable.

If you’re successful, you’ll benefit from excellent working conditions, including extensive training and support (with the prospect of progressing to an IMI training programme), life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and private healthcare.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Benefits Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles Contributory pension scheme Private medical insurance Life assurance

  • Parts and Service Advisor

    15 hours ago

    Livingston, United Kingdom Peoples Ford Full time

    We are looking for an experienced Parts Advisor to join our Livingston Dealership. Reporting the Parts and Service Manager you will be responsible for assisting in the day to day running of the Livingston Parts Department. This will include undertaking the receiving and processing of telephone, face to face and internet orders whilst ensuring that customer...

  • Customer Service Advisor

    1 day ago

    Livingston, United Kingdom Realise Recruitment Full time

    **Customer Service Advisor** **Up to £24,000 DOE** We are looking for a Customer Service Advisor for our client Livingston. This is an excellent opportunity to join a continually growing business who are seeking an additional person for their customer support team due to their ever-increasing customer numbers. Their customer service team works closely...

  • Customer Service Advisor

    7 days ago

    Livingston, United Kingdom Realise Recruitment Full time

    **Customer Service Advisor** **Up to £24,000 DOE** We are looking for a Customer Service Advisor for our client Livingston. This is an excellent opportunity to join a continually growing business who are seeking an additional person for their customer support team due to their ever-increasing customer numbers. Their customer service team works closely...

  • Customer Service Advisors

    6 months ago

    Livingston, United Kingdom Barclays Full time

    **Customer Service Advisor** **Livingston** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • DX Network Services Advisor

    3 weeks ago

    Livingston, West Lothian, United Kingdom DX Network Services Full time

    Dreaming of a Career in Logistics?Look No FurtherWe're DX Network Services, a leading independent parcel, mail, and logistics services company. We're dedicated to delivering exceptional customer service, and we're looking for talented individuals to join our team as Customer Service Advisors.Job DescriptionThis exciting opportunity involves working closely...

  • Customer Service Advisor

    3 weeks ago

    Livingston, United Kingdom The Clancy Group Full time

    Customer Service Advisor £26,000 Livingston We do what we say!That's why we need people like you to help us deliver on our promises.People who enjoy getting things done!We have an opportunity for an Experience Customer Service Advisor to join our team on a 6-month fixed term contract working with our Client Scottish Water.As a Customer Service working for...

  • Customer Service Advisor

    4 weeks ago

    Livingston, United Kingdom Office Angels Full time

    Customer Service Advisor Are you a friendly, chatty, and outgoing person who loves spreading festive cheer?We're looking for a vibrant individual to join our luxury clients retail stall showcasing their local produce and networking with their wonderful clientele.Location - Livingston Pay Rate - £12.00ph What You'll Be Doing: Managing and maintaining the...

  • Parts Advisor

    7 months ago

    Livingston, United Kingdom Accord Resourcing Full time

    Our client is a family-run HGV dealership in Livingston. Currently they are looking for an experienced Parts Advisor / Parts Technician / Automotive Parts Advisor to join their friendly depot. The hours of work are Mon to Fri from 8am to 4:30pm. - **Your duties will be**:_ - Providing customer service and technical advice to customers on the necessary parts...

  • Customer Service Advisor

    4 weeks ago

    Livingston, United Kingdom Office Angels Full time

    Customer Service Advisor Are you a friendly, chatty, and outgoing person who loves spreading festive cheer? We're looking for a vibrant individual to join our luxury clients retail stall showcasing their local produce and networking with their wonderful clientele. Location - Livingston Pay Rate - £12.00ph What You'll Be Doing: Managing and...

  • Customer Service Advisor

    2 months ago

    Livingston, United Kingdom CV-Library Full time

    Customer Service Advisor Are you a friendly, chatty, and outgoing person who loves spreading festive cheer? We're looking for a vibrant individual to join our luxury clients retail stall showcasing their local produce and networking with their wonderful clientele. Location - Livingston Pay Rate - £12.00ph What You'll Be Doing: Managing...

  • Customer Advisor

    7 months ago

    Livingston, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team at Livingston Designer Outlet.on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who want...

  • Customer Advisors

    17 hours ago

    Livingston, United Kingdom Pavers Full time

    We have two part time Customer Advisor opportunities to join our Pavers team in Livingston Designer Outlet, on 8 and 16 hours per week contracts. You’ll need good availability as the roles will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive...

  • Chocolate Advisor

    7 days ago

    Livingston, United Kingdom Lindt & Sprüngli Full time

    LINDT RETAIL ASSISTANT - “CHOCOLATE ADVISOR 8 hours per week (flexibility essential) Lindt is recognised as a Top 20 Great Place to Work, where our purpose of making people feel special is at the heart of everything we do. If you love the world of retail, are brilliant at making people feel special and would like to learn the language of chocolate, join...

  • Contact Centre Service Advisor

    6 months ago

    Livingston, United Kingdom EasyHiring Full time

    Join Sky as a Contact Center Service Advisor at our Livingston contact center and earn between £23,750 and £24,750 per annum upon completion of your initial training, with the opportunity to earn bonuses of up to 10% each year. Our people make it a truly fun and inclusive place to work - a place where you can be yourself and showcase your skills. What...

  • Sales Advisor

    7 days ago

    Livingston, United Kingdom Page Personnel Finance Full time

    Sales and Customer Support Advisor required to assist the sales team in the processing of orders and general customer service. **Client Details** UK leading storage solutions provider **Description** - Processing credit card transactions & other payment methods - Liaising with both suppliers and customers as well as internal teams - Escalating complaints...

  • Apprentice Patient Services Advisor

    3 days ago

    Livingston, United Kingdom QA Ltd Full time

    **Why Murieston Medical Practice?** An exciting opportunity has arisen for a motivated Apprentice Patient Services Advisor to join the Murieston Medical Practice. This will be a 1-year apprenticeship where the successful applicant will work towards a Diploma with QA, receiving support and mentoring throughout the placement. The Patient Services team...

  • Customer Service Advisor

    7 months ago

    Livingston, United Kingdom Sky Full time

    Join Sky as a Customer Service Advisor in our Livingston contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...

  • Customer Service Advisor

    1 week ago

    Livingston, United Kingdom SKY Italia Full time

    **Job Description**: - Join Sky as a Customer Service Advisor in our Livingston contact centre earning £19,750 rising to £20,800 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too.- It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself...

  • Optical Advisor

    7 months ago

    Livingston, United Kingdom Optical Express Group Full time

    **Location - Livingston** **Hours - Part Time - 24 hours a week** **Salary - Competitive, bonus & benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence....

  • Security Customer Services Advisor

    6 months ago

    Livingston, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Security Customer Services Advisor** **LOCATION: The Centre, Livingston** **CONTRACT: Permanent** **SHIFT PATTERN: various each week. Days and Nights** **PAY RATE: £10.98 per hour** **ROLE OVERVIEW AND PURPOSE** This is a permanent, full-time contract. Both SIA and CCTV licenses are required, or willing to undertake a...