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Head of Collections
4 months ago
**Company Overview**
- **100% of our colleagues surveyed agreed that the culture at Valda Energy made them feel welcome**
- **100% of our colleagues surveyed in the first month of joining agreed they would recommend Valda Energy as a great place to work**
- **100% of our colleagues surveyed agreed that they see themselves working at Valda** **Energy in two years’ time**
*Results based on those who joined between October 2022 - March 2023
**Us and our culture.**
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led and customer focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment is always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
**Our perks.**
- Company annual bonus scheme.
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days.
- Private Medical Insurance with Vitality Health.
- Life Insurance policy, providing coverage at four times your salary.
- Employee Assistance Programme offering confidential support and guidance.
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
- Salary sacrifice pension scheme where we will match contributions up to 4%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
**The role.**
The Collections department helps business energy customers in financial difficulty to create sustainable payment solutions to suit both the customer and the company.
This is a fantastic opportunity to build and lead a dynamic credit control team. The Head of Collections will manage people and change; lead operational and strategic credit management, departmental improvements and in doing so, their achievements will contribute commercially to the success of the business.
This role presents an excellent chance for an individual to lead a pivotal function in the company. If you are a dynamic operational leader who thrives in a high-paced setting, values innovation, embraces technology, and is ready to question conventional practices, then this position is tailored for you.
**How you will contribute.**
- Provide leadership and strategic direction for the Collections department
- Design, monitor and review effective recovery strategies to protect revenue and mitigate debt risk
- Drive best practice and continuous improvement. Ensure practices comply with legislative, regulatory and license governance
- Lead Collection Managers, supporting growth using a variety of development tools
- Analysis of performance statistics reporting back to the business on progress, opportunities, and risks
- Manage budgets
- Cascade strategic business and departmental KPI's/ objectives
- Liaise with relevant stakeholders and third parties to gather information to resolve issues and handle complex customer complaints or enquiries
- Maintain up-to-date knowledge of industry & company developments
**What we are looking for.**
- Proven experience in a collections or debt recovery role, with at least 2 years of experience in an operational leadership position
- In-depth knowledge of UK collections and debt recovery regulations and industry best practices
- Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Knowledge of emerging technology trends and their potential impact on collections and recoveries
- Strong experience in managing, developing and growing a team
- Right to work in the UK
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Application question(s):
- Do you require future visa sponsorship to work in the UK?
- This is an office based position, are you able to reliably commute to Bicester (OX26 6HR)?
Work Location: In person
