Head of Collections

5 months ago


Bicester, United Kingdom Valda Energy Full time

Us and our culture.
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team. Our perks. ️

Company annual bonus scheme

25 days of annual leave plus bank holidays, plus length of service award up to 30 days

Private Medical Insurance with Vitality Health

Life Insurance policy, providing coverage at four times your salary

Employee Assistance Programme offering confidential support and guidance

Enjoy an array of complimentary snacks, drinks, and lunch options in our office

Salary sacrifice pension scheme where we will match contributions up to 4%

In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
The role.
The Collections department helps business energy customers in financial difficulty to create sustainable payment solutions to suit both the customer and the company.
This is a fantastic opportunity to build and lead a dynamic credit control team. The Head of Collections will manage people and change; lead operational and strategic credit management, departmental improvements and in doing so, their achievements will contribute commercially to the success of the business.

This role presents an excellent chance for an individual to lead a pivotal function in the company. If you are a dynamic operational leader who thrives in a high-paced setting, values innovation, embraces technology, and is ready to question conventional practices, then this position is tailored for you.

How you will contribute.

Provide leadership and strategic direction for the Collections department

Design, monitor and review effective recovery strategies to protect revenue and mitigate debt risk

Drive best practice and continuous improvement. Ensure practices comply with legislative, regulatory and license governance

Lead Collection Managers, supporting growth using a variety of development tools

Analysis of performance statistics reporting back to the business on progress, opportunities, and risks

Manage budgets

Cascade strategic business and departmental KPI's/ objectives

Liaise with relevant stakeholders and third parties to gather information to resolve issues and handle complex customer complaints or enquiries

Maintain up-to-date knowledge of industry & company developments
What we are looking for.

Proven experience in a collections or debt recovery role, with at least 2 years of experience in an operational leadership position

In-depth knowledge of UK collections and debt recovery regulations and industry best practices

Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders

Analytical mindset with the ability to interpret data and make data-driven decisions

Knowledge of emerging technology trends and their potential impact on collections and recoveries

Strong experience in managing, developing and growing a team

Right to work in the UK



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