Appointments Administrator

4 days ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

To provide a high quality Administration service to the Out-patients department. To serve and support all patient's attending for an outpatient appointment.
- Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
- Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.
- Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient’s service
- Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
- Ensuring photocopying is readily available and monitored to reduce waste.
- Ensuring Fu appointments are booked correctly selecting the right media type.
- Ensuring when directed, patients' and placed on a PIFU pathway.
- Ensuring patient's are booked ready for return journeys and after appointments.
- Notes to be collected and dropped off at the records library twice per day.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
- Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
- Ensuring outcomes, procedure coding and DNA are managed correctly and proactively as per policy.
- Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient’s service
- Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
- Ensuring photocopying is readily available and monitored to reduce waste.
- Ensuring Fu appointments are booked correctly selecting the right media type.
- Ensuring when directed, patients' and placed on a PIFU pathway.
- Ensuring patient's are booked ready for return journeys and after appointments.
- Notes to be collected and dropped off at the records library twice per day.



  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job summary Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, base located in Bensham Hospital, Gateshead with sites at Metrocentre, Gateshead. As an Appointments Administrator, you will provide a high quality, patient focused,...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Job summary Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, base located in Bensham Hospital, Gateshead with sites at Metrocentre, Gateshead. As an Appointments Administrator, you will provide a high quality, patient focused,...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, located in Bensham Hospital, Gateshead. As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To provide a high quality Administration service to the Out-patients department. To serve and support all patient's attending for an outpatient appointment. - Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To provide a high quality Administration service to the Out-patients department this includes working closely and reporting to the outpatient senior nursing staff and Outpatient admin team. - Arriving and booking of patient's appointments for their outpatient attendance. - Ensuring outcomes and DNA and managed correctly and proactively. - Manage own workload...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, located in Bensham Hospital, Gateshead. As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, located in Bensham Hospital, Gateshead. As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, located in Bensham Hospital, Gateshead. As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To actively monitor available Outpatient appointments on an ongoing basis and provide information and data to OPD Team Leaders, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times To utilise available Outpatient slots in a systematic way considering clinical priority and length of waiting time to ensure...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    To actively monitor available Outpatient appointments on an ongoing basis and provide information and data to OPD Team Leaders, Clinicians, Operational Leads and the Information Department to reflect accurate waiting times. To utilise available Outpatient slots in a systematic way considering clinical priority and length of waiting time to ensure patients...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Arriving and booking of patients appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage. Ensuring outcomes, procedure coding and DNA are managed correctly and proactively as per policy. Workload is prioritised by the team leads and tasks...


  • Gateshead, United Kingdom Aesthetic Response Full time

    **About us** Established 12 years ago Aesthetic Response are a unique award-winning company with an amazing team. Our small, friendly team provide our clients with exceptional customer service support operating as a remote receptionist on their behalf. This role is fast paced, interesting and rewarding and would suit someone who is looking for a medium to...

  • Administrator

    2 weeks ago


    Gateshead, United Kingdom Oxford Terrace and Rawling Road Medical Group Full time

    **Oxford Terrace and Rawling Road Medical Group** **Job Description -Administrator** **JOB TITLE**: **Administrator A4C Band 3** **RESPONSIBLE TO**: Quality & Contracts Manager, Operations Manager, Practice Manager and Partners **JOB PURPOSE**: - To provide efficient and effective administrative support to the clinical team by reviewing clinical...

  • Administrator

    2 weeks ago


    Gateshead, United Kingdom Oxford Terrace and Rawling Road Medical Group Full time

    **Oxford Terrace and Rawling Road Medical Group** **Job Description -Administrator** **JOB TITLE**: **Administrator A4C Band 3** **RESPONSIBLE TO**: Quality & Contracts Manager, Operations Manager, Practice Manager and Partners **JOB PURPOSE**: - To provide efficient and effective administrative support to the clinical team by reviewing clinical...


  • Gateshead, United Kingdom My Learning Skills Full time

    **Business Administration Level 3 Apprentice**: **ITL North East**: £ 240.00 - 37.5 hours per week **Working week**:Mon - Fri, 9.00am - 5.00pm (30 mins lunch break) **Role and responsibilities**: - Answering Telephone calls - Dealing with general enquiries - Booking interpreters for face to face and telephone appointments. - Using a database to schedule...

  • Administrator

    2 months ago


    Gateshead, United Kingdom Jackson Hogg Full time

    Are you an Administrator looking for a new challenge? Jackson Hogg is delighted to be supporting a client based in Gateshead with the appointment of an Administrator. We are looking for somebody to assist the Sales & Operations Planning Manager with the day to day outputting of job information for production. We are looking for somebody who is punctual,...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Applications are invited for a hardworking and motivated individual to the above post. You will be expected to provide a full Administrative Service to the Therapy department, which include Physiotherapy, Dietetics, Occupational Therapy and Orthotics as well as providing reception duties, this will include booking of appointments via an electronic patient...


  • Gateshead, United Kingdom Aesthetic Response Full time

    **About us** Established 12 years ago Aesthetic Response are a unique award-winning company with an amazing team. Our small, friendly team provide our clients with exceptional customer service support operating as a remote receptionist on their behalf. This role is fast paced, interesting and rewarding and would suit someone who is looking for a medium to...

  • Office Administrator

    3 weeks ago


    Gateshead, United Kingdom Andrew Craig Estate Agents Full time

    **Surveying Administrator** Andrew Craig Surveyors is part of the Andrew Craig Group of Companies. Andrew Craig Estate Agents was founded in 1990, we are a locally based, family-owned Estate Agency covering the North East of England. Andrew qualified as a Chartered Surveyor in 1978 and was elected as a fellow of the RICS shortly after. Andrew Craig...


  • Gateshead, United Kingdom My Learning Skills Full time

    **Business Administration Level 3 Apprentice**: **ST Albans Medical Group**: £ 256 - 32 hours per week **Working week**:0730-1800 Monday to Friday. Shifts vary This is a fantastic opportunity to work in a well know medical practice. This is an excellent opportunity for you to learn first hand how the medical practice works. With the skills and knowledge...