Administrative Assistant

6 days ago


Telford, United Kingdom The Ardonagh Group Full time

**Administrative Assistant - Telford**

We’re on the hunt for a talented Administrative Assistant to join our friendly team based in Telford on a full time, 12 month fixed term contract to cover a period of maternity leave.

This role will involve all administrative tasks involved in a busy insurance brokerage office including being a customer’s first point of contact, via switchboard or at reception ensuring a professional and high standard of customer service. You will undertake administrative and clerical duties to support the smooth running of the business. No day is ever the same so you could be dealing with basic insurance administration to discussing policies with underwriters.

**What does an Insurance Administrative Assistant here do?**

This is an overview and not an exhaustive list of responsibilities.
- Provide customer service to our clients and ensure the smooth administration of their policies.
- Build and maintain a professional and strong relationship with our clients and insurers.
- Respond to queries from clients and insurers in a timely and pro-active manner whilst keeping consultants informed as appropriate.
- Liaise with various Account Handlers regarding individual client accounts
- Undertake any Renewal calculations for our customers and ensure both accuracy and productivity KPI’s are achieved.
- Maintain client records and data in line with business standards.

**Who are we looking for to be our next Administration Assistant?**

This is an opportunity for an organised individual with a keen eye for detail who can prioritise their own workload and assist the team in managing theirs. You will have previous customer service/sales experience. An excellent communicator and computer literate, ideally with experience of using both Microsoft Word and Excel. You will have an inquisitive mind and investigative nature, be confident, use your initiative, problem solve and be a fast learner.

In return you will be welcomed and supported by Towergate, part of our Ardonagh family, and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Financial planning services
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Transport links

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Application question(s):

- What is your salary expectation?

Ability to Commute:

- Telford (required)

Work Location: In person

Reference ID: ARD943051



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