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Apprenticeship Administration and Clerical Officer
4 months ago
Diagnostic imaging, formally known as Radiology, provides a comprehensive range of high-quality diagnostic imaging and interventional procedures for patients across their lifetime. Diagnostic Imaging has over 200 members of staff; all dedicated to exceptional patient care. In 2023, the department performed over 183,000 scans.
Radiology Admin provide outstanding administrative support 8am - 8pm, 7 days a week, to services including:
X-ray
Mobile imaging in theatres
MRI
CT scans
Ultrasounds
DEXA
Fluroscopy
Interventional radiology
Biopsies and drainages venous
Access procedure
Medical physics
Pre-assessment clinics
Specialist consultant scan reporting
You would play a vital role in making Diagnostic Imaging a great place to work. You will be working alongside colleagues who will support, nurture and empower you to be your best. The main duties covered in the role include the provision of a competent and efficient reception service.
The Radiology Department has three receptions located in the Main department, MRI and Ultrasound and are responsible for signposting patient to the right department, correctly booking patients into the department, and performing a wide variety of administrative tasks integral to the working of the department. There is a requirement to ensure patient notes are updated and confidentiality maintained. There will also be a need to deal with medico-legal, and image transfer requests in a timely manner.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The Radiology Department operates a 24-hour service. You will be required to be flexible in relation to your base of work and will cover a variety of shifts Monday
- Sundays covering hours 8.00am-8.00pm on a rotational basis.
**Complete the required associated course**: Level 2 Customer Service Practitioner
To provide a competent and efficient reception service.
To contribute to the delivery of a timely, high quality Radiology service.
To arrange appointments (inpatient and outpatients) and utilise any cancelled appointments.
To deal with patient’s notes and ensure they are kept safely, and the confidentiality of the information contained within is maintained.
To handle any queries or telephone enquiries in an accurate and professional manner.
Where applicable/required, support and arrange retrieval of x-ray packets from storage (offsite and on site).
To process all image transfer requests received via Image Exchange Portal (IEP), IT service desk ticket system (Cherwell) or Vocera prioritising “blue light” requests.
To process all medico-legal requests in a timely manner and ensure all discs produced are appropriately encrypted.
To monitor the duty task pad (ultrasound) and relay messages in a timely accurate manner.
To allocate images to offsite reporting service.
Manage own workload by prioritising tasks accordingly in order to meet deadlines.
Carry out general administration duties e.g. filing, photocopying and scanning etc.
To be flexible and supportive of the changes within the Radiology Services
Contribute to Service Development and improvement and take an active role in Safecare activities.
Support people’s Equal Diversity and Rights.
- Previous applicants need not apply*
