Appointment Setter, Customer Liaison

5 months ago

London, United Kingdom Uncommon Heroes Ltd Full time

**Position**:Appointment Setter, Customer Liaison

**Salary**: $30,000

**Location**: London; Wood Green

**Hours** : Full Time 9am - 5.00pm

**Benefits**: Commission Scheme

**The Role**

We are looking for a talented individual to join our brand new team at our digital marketing company.

The role is a hybrid of Appointment Setting and Customer Support or Liaison. We are not looking for the usual telemarketer here, we prefer our potential clients to be handled in a way only great customer support people know how.

If you're excited to be part of a unique start up and have had a highly successful telemarketing career in the UK, we want to talk to you.

We are a new marketing agency with founders who each have industry experience of 10-20 plus years. We will be providing services for marketing, web development and business optimisation.

**Responsibilities**

Converse with our potential clients about our services in such a way that they are excited to know more about our products and services. Listen and understand who they are and what their needs are.

**Daily Tasks**

The job will involve:

- Using initiative to locate leads and lead data.
- Cold calling to offer consultancy services and to do a needs assessment for potential clients.
- Booking client meetings for the CEO to attend.
- Answer telephone calls from potential customers who have been solicited through advertisements
- Processing Information. Compiling and categorising or verifying information or data.
- Maintaining relationships with customers for future sales opportunities
- Maintaining accurate CRM records - Record names, addresses, purchases, and reactions of prospects contacted
- Meeting or exceeding daily and monthly targets

**Skills**
- Listening Skills - Ability to really listen and pick up on subtle clues when conversing with customers.
- Questioning Skills - Able to ask the right questions to elicit information that can be used to present service offerings, leading to an appointment made.
- Verbal Communication - Talking to others to convey information effectively. Equivalent to an English speaking native.
- Sales skills - Whilst not a sales representative, use persuasive language, handle objections, and sell sales appointments.
- Problem Solving - Finding solutions to problems for potential customers, that leads to an appointment made.
- Time Management - Managing and organising one's own time to meet targets.
- Monitoring - Monitoring/Assessing performance of yourself, to make improvements or take corrective action.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do, to tailor sales pitches to different customer types.
- Computer literate - Experience using CRM systems, data entry and online resources
- Customer Awareness - Ensure each prospective client and potential customer has a positive experience with our company
- Relationship building - Has the ability to ‘converse’ with customers and build relationships using a natural approach.
- Product Knowledge - Ideally already understand the Digital Marketing Industry or is able to learn a new Industry quickly.
- Ability to handle rejection - The ability to handle rejection and continue making calls without becoming discouraged.
- Adaptability - Adapting to different industries, products, or services
- Emotional Maturity - Staying calm and composed under pressure to maintain a positive attitude and inspire confidence in potential customers.

**Experience**
- Minimum of 2 years in a role where appointments were set.
- Minimum of 4 years in a customer support role.
- Startups experience a distinct advantage.
- Knowledge and understanding of Digital Marketing is advantage but not essential
- Experience with AI services like ChatGPT is an advantage

**Knowledge**
- Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment and meeting quality standards for services.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London, N22 7DE: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you worked in a UK based Digital marketing Agency?
- If yes to the above, which UK Digital Marketing Agency have you work for?
- Do you have good knowledge of AI?
- Have you worked in a Start-up environment? If Yes, provide company name(s)

**Experience**:

- Appointment Setting: 2 years (required)
- Customer service: 4 years (required)

**Language**:

- Proficient English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: AS/CL - UH

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