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Customer Support Team Leader

3 months ago

Oldbury, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Job: Customer Support Team Leader**

**Hours: 8:45-4:45**

**Location: Oldbury**

**Salary: £26k-£30k**

**Benefits**:
**32 days of annual leave (incl. bank holidays), career progression, often CPD days with expenses reimbursed, trainings and mentorship, high street discounts and many more.**

Our client is a fast-growing company working across the UK in the criminal and family courts based in Oldbury, have now opened a brand-new position Customer Support Team Leader. This position has been created to provide full support to the team, monitor daily activities and provide guidance, revise workflow to improve staff efficiency.
It's an opportunity only for someone who's solution focussed, mentally strong, supportive, well organised and shares the same values as the company.

**Customer Support Team Leader's duties will be**:

- Act on own initiative and carry out duties without supervision.- Analyse department issues or concerns and provide appropriate suggestions for improvement or corrective actions.- Review and revise workflow to improve operational efficiency- Communicate effectively with team members and support them-
- Monitor daily activities of department staff and provide guidance where needed.- Feed back to the Operations Manager through regular formal and informal reporting.- General office duties**Customer Support Team Leader should have**:

- At least 3 years recent experience working in an office environment and managing own workload, including regular reporting of progress to senior management.- A proven track record of effective organisation and time management strategies- In depth knowledge of Microsoft Windows 10 and Microsoft Office 365- Insight into the needs of vulnerable people and a passion for fairness and justice**What benefits will be provided to a successful Customer Support Team Leader**:

- Excellent opportunities for career progression within an expanding company- Opportunities for training and career development outlined in a professional pathway with defined milestones supported by well-structured professional supervision.- Regular CPD days with all time and expenses reimbursed- Additional external training opportunities- Skilled managers to help you to progress your career- A loyal and dedicated administration and finance team with very low staff turnover- Excellent IT to ensure you can work effectively- Employee Assistance Programme- Access to discounts at over 900 retail outlets**If you feel like this job is for you please