Digital Product Owner

2 weeks ago

London, United Kingdom The Body Shop International Limited Full time

**Role Scope**:
The Digital Product Owner (Ecommerce) will work with the majority of functions of the business and directly with teams to build products and services across TBS ecommerce channels and platforms, with a core focus on delivering improved and enhanced experiences for our customers online to ultimately drive revenue across our ecommerce estate.

A critical role that manages our ecommerce platforms both from a core system development as well as a continuous improvement perspective.

The role holder will be responsible for defining, managing and delivering the roadmap for our ecommerce digital product offering globally (~£100m annual turnover). You will work tightly and collaborate with business stakeholders and the Markets to firstly identify clear business benefit and rationale for future change, then to prioritise development initiatives based on strategic and commercially driven businesses cases. You will be a champion and expert of the user-centred design process, putting the customer at the very heart of everything you do.

Supporting you in your role to deliver the best beauty ecommerce offering on the market, you will have the support of a product team comprising a product owner and junior product owner focused on continuous improvement of our ecommerce product.

**More about the role**:
Accountable for shaping and managing roadmaps for a portfolio of digital products from strategic planning to tactical activities.
- Engagement with business stakeholders to cover the strategic aspects of product development, including product vision definition, roadmap creation and business case creation, keeping product Return on Investment (ROI) and business value delivery as the core focus.
- Working closely with stakeholders to integrate digital roadmap with business strategy and considering business benefits and feasibility.

Responsible for the on-time, on-budget and on-strategy delivery of our products and projects through careful prioritisation and review.
- Identify opportunities for innovation, pilots and prototyping. Work with markets to implement and gather learnings to inform the roadmap.

Responsible for the successful end-to-end delivery of new digital products or enhancements.
- Provide mechanism for business stakeholder requests for incorporating into the digital product roadmap and backlog where appropriate
- Work with experience design leads and Product Owners to validate against customer needs and potential business benefits.
- Manage products owners and their delivery, as well as deliver own discrete initiatives from the digital roadmap.
- Participate in design and optimization initiatives that support ecommerce product development as well as the wider product developments of the global digital product team
- Liaise with international and market teams to ensure new digital products are adopted and the full commercial benefits are realised.
- Involved with User Acceptance Testing and responsible for cursory production validation of digital products following a release.
- Contributes to product release planning while refining the product backlog considering both business and technical inputs.

Establish KPI reporting to monitor the effectiveness of the product development and track business case realisation
- Produce monitoring and management information on the performance of the digital product roadmap for senior management.

Instil governance and best practices to digital product management.
- Governance of the new digital product and continuous improvement process.

**What we look for**:

- Extensive experience in Product Management, ownership and leadership
- Proven track record in taking on end-to-end ownership of digital products and successfully delivering results in a fast-paced and dynamic business environment.
- Hands on experience with agile methodologies.
- Deep experience in working as a business analyst and product owner with varied project delivery across eCommerce and it’s associated platforms.
- Excellent project management skills. Ability to manage multiple cross-functional team projects across critical deadlines.
- Blend of business, technical and management skills, with understanding of customer experience and marketing.
- Experience in experimentation output and data analytics to inform product roadmaps
- Exceptional communication and presentation skill.
- Strong retail/consumer facing experience
- Solid technology understanding; ability to communicate effectively with the delivery team and communicate cleary back to business stakeholders.
- Experience with working in a matrix or complex global environment.
- Ability and desire to work in a position that requires both strategic and tactical focus.
- Strong familiarity of emerging technologies, capabilities, and solutions.
- Hands-on front-end development experience would be beneficial

**The Body Shop**:
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good '“ that's us

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