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Customer Service Associate

7 months ago

Chelmsford, United Kingdom Paramount TRM Full time

**About us**

Paramount TRM is a small business in Chelmsford, CM1. We are professional and agile.

Our work environment includes:

- Modern office setting
- Growth opportunities

Job Title: Customer Service Associate

Location: Chelmsford

Company: Paramount TRM

We are seeking a highly motivated and experienced Customer Service Associate to join our team. As a Customer Service Associate you will play a crucial role in ensuring the success and satisfaction of our clients in the customer services market.

**Responsibilities**:

- Analyze customer needs and develop strategies to maximise their success
- Build strong relationships with customers to understand their needs
- Serve as the main point of contact for customers, addressing any questions or concerns they may have
- Collaborate with internal teams to ensure timely and successful solutions
- Proactively identify upsell and cross-sell opportunities to drive revenue growth
- Stay up-to-date with industry trends and market developments to provide valuable insights to clients

Qualifications:

- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with customers
- Detail-oriented with strong organisational skills
- Self-motivated with the ability to work independently as well as part of a team

To apply, please submit your resume.

**Benefits**:

- Company events
- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

Ability to commute/relocate:

- Chelmsford, CM1: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person