Customer Service Associate
2 weeks ago
If you're a people person with a passion for delivering exceptional customer service, we want to hear from you We're seeking a talented Bowling Team Ambassador to join our team in Glasgow (Springfield Quay). As a key member of our centre, you will be responsible for creating a memorable experience for our guests and driving sales through effective communication and teamwork. If you're looking for a rewarding career in a fast-paced environment, we'd love to welcome you to our team
Job Description:
You will be at the forefront of our customer's journey, providing support and adding value at every stage. Your professional and engaging customer service skills will ensure our customers have an enjoyable and excellent value-for-money experience with every visit. You may be required to work in the kitchen or other areas of the centre.
Key Responsibilities:
* Deliver exceptional customer service and create a memorable experience for our guests
* Work collaboratively with colleagues to achieve sales and customer satisfaction targets
* Maintain a clean and safe working environment, adhering to health and safety standards
* Participate in ongoing training and development to enhance your skills and knowledge
Requirements:
* Great customer service skills, with the ability to communicate at all levels
* High energy and the ability to work in a fast-paced environment
* Friendly, supportive, and helpful team player
* Flexibility with working hours and shift patterns
* Basic literacy and numeracy skills
Benefits:
* Competitive salary (£8.50-£10.50 per hour)
* Opportunities for career progression and professional development
* Access to apprenticeship programmes and in-house management training programmes
* 30% discount off food and drink for you and up to five friends
* 50% off food when working
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Financial long service awards
About Us:
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. With 72 centres across the UK and 12 centres in Canada, we're proud to be ambitious market leaders in experiential family entertainment.
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