Service Administrator

2 weeks ago


StokeonTrent, United Kingdom Mach Recruitment Ltd Full time

Mach Recruitment are looking for a **Workshop Administrator to cover maternity leave for 12 months**for our client in **Stoke on Trent.**

**Duties**:
We require an experienced **Workshop Administrator** to provide administration support to the Service Department, Supporting service reception, deal with all customers enquires both at the reception desk and by telephone in a professional andfair manner to ensure our customers are dealt with promptly and efficiently.
- Process and scan job cards daily
- Act as cover when service advisors are on leave
- Book MOT tests for customer and create kerridge bookings
- Ensure service overflow telephones are answered promptly and courteously.
- Achieve target month end WIP levels and nil warranty write-offs.
- To ensure daily maintenance of department paper-flow and traceability of all department documents and data.
- Carry out AM pre calls to service customers
- To embrace all opportunities of learning and developing alongside some of our Brilliant skilled service team.
- To assist with general housekeeping duties required within the service administration office.

**You must be able to demonstrate**:

- Desire to work in a fast paced, demanding environment
- Experience working in the Motor Trade
- Display a high level of customer service
- IT Literacy
- Brilliant levels of communication written and verbal
- Enthusiastic, Team Player, Flexible.

**Mach Recruitment is acting as an Employment Agency in relation to this vacancy


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