Operations Administrator
2 weeks ago
**About the Role**:
Operations Administrator
Labuan, Malaysia
Permanent position
The Company:
ScanTech Offshore provide an impressive range of rental equipment, including air compressors, steam generators and rig cooling services, as well as designing, installing and commissioning bespoke heat suppression safety systems.
Our remit extends to the provision of qualified and competent personnel for the operating, servicing and maintaining all rental equipment, affording clients the highest standards of quality and safety for operations. ScanTech Offshore products are delivered worldwide from our key locations in the UK (Aberdeen and Great Yarmouth), Malaysia and Western Australia (Perth).
The Role:
To coordinate customer service delivery through the timely provision of offshore personnel & equipment delivery.
Process customer enquires in an efficient in an efficient and personable manner, and filter technical enquiries and process them to the Operations Support Manager or Operations & Maintenance Supervisor as appropriate.
Key Duties & Responsibilities
- Filter rental enquiries obtaining full details before liaising with / passing to the business development team.
- Maintain weekly contact with customers to obtain rolling monthly personnel requirements.
- Responsible for the coordination and general performance of the administration team.
- Coordinate all aspects of personnel utilisation and customer demand.
- Select appropriate crew size and skill profile for offshore teams.
- Advise relevant offshore personnel of forthcoming job.
- Update as necessary - visas & letter of invitation requirements.
- Feedback crew details to Customer in a timescale that meets or exceeds customer expectations.
- Obtain approval from Customers at or prior to arranging travel in accordance with relevant Customer & ScanTech procedures, ensure PO is in pace for the provision of personnel services.
- Confirm terms and conditions for commencement of personnel charges or standby charges.
- Communicate the commencement and termination of equipment and personnel hire charges to the Hire Controller.
- Ensure all job specific documentation is correctly filed including personnel and equipment timesheets, collection / delivery notes.
- Make appropriate travel & transport arrangements, ensure personnel have the correct details.
- Liaise with Operations Manager to arrange pre-job and post-job meetings.
- Manage personnel CV’s, survivals, offshore medicals & training requirements.
- Confirm meet & greet arrangements.
- Coordinate holiday requests for offshore operators.
- Achieve average target personnel utilisation.
- Participate in out of hours rota.
- Coordinate offshore bonus payments.
- Perform daily availability updates.
- Filing of certification to individual asset files.
- Compiling of certification packs for the hire contracts (Customer copy).
Skills & Experience:
Diploma Administration or ideally a degree.
Experience within an operations environment and also be familiar with working in the oil & gas industry.
Competent in all aspects of Microsoft Office with a high level of computer literacy, good knowledge of English grammar and excellent interpersonal skills.
Experience with CRM and business management software.
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