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Front of House Supervisor

3 months ago

Great Alne, United Kingdom The Mother Huff Cap Full time

Job Summary:
We are seeking a highly organized and experienced Front of House Supervisor to oversee the daily operations of our beautiful village pub. The Front of House Supervisor will be responsible for ensuring exceptional customer service, managing the front-of-house staff, and maintaining a positive experience for our guests.

**Responsibilities**
- Planning & organisation: Identifies priorities and targets, schedules work, allocates responsibilities and resources, and regularly monitors and reviews progress.
- Communication: Listens effectively. Communicates clearly and consistently both verbally and in writing, adapting content to the task and audience.
- Problem solving & decision-making: Identifies and anticipates issues, objectively evaluates options, and selects best way forward promptly and without undue recourse to higher authority.
- Leadership: Gives clear direction and sets standards and expectations. Creates a motivating environment to get the best out of individuals and teams, and to achieve goals. Delegates responsibility whilst maintaining accountability.
- Initiative: Initiates action, seeks to deliver beyond what is required, and takes personal responsibility to achieve goals.
- Quality commitment: Seeks to understand the priorities and needs of customers. Establishes and encourages standards; evaluates work against these, seeks feedback and makes changes to improve quality or service.
- Product knowledge: Is knowledgeable about own business products and services. Is able to address common customer queries and requests. Ensures own knowledge is maintained and updated.
- Interpersonal Skills: Gets on with different types of people and interacts well with people at all levels. Is insightful about others; seeking to understand other people’s views and adapts own approach accordingly.
- Teamwork: Has a co-operative approach. Is sensitive to the needs and feelings of others and involves people in issues that may affect them. Is supportive and prepared to put themselves out for others or for the common good.
- As a member of the management team, contribute to and nurture a positive and professional working environment, role modelling adherence and commitment to the company’s values and to the health, safety, and welfare standards for those who work in or visit the establishment.
- Manage the day-to-day adherence to Food Hygiene Regulations and food safety management practice and procedures, ensuring products are fit for sale/ consumption.
- Ensure all aspects of the Premises and Personal License are adhered to on a day-to-day basis.
- Manage the day-to-day implementation of Health & Safety policy and procedures including monitoring and implementing controls identified by the General Manager.
- Manage the day-to-day adherence to Food Hygiene Regulations and food safety management practice and procedures, ensuring products are fit for sale/ consumption.
- Manage bar stock rotation and control systems, including re-ordering, to ensure achievement of budgeted gross profit.
- Ensure maximised deployment of personnel resources through effective staff planning and Rota management.

We offer competitive pay based on experience. This is a full-time position with opportunities for career growth within our organization.

If you are passionate about providing exceptional customer service and have the necessary experience in front-of-house management, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.65-£12.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Hospitality: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 03/05/2024