Clinical Support Team Administrator

6 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Whitlingham Ward, a female Blended Secure inpatient rehabilitation ward, requires a dedicated and flexible administrator to support the medical and nursing services it provides as part of NSFT's Secure & Forensic Services based at Justin Gardener house, Hellesdon Hospital.

The role primarily involves the provision of administrative support to the Consultant Psychiatrists in the form of typing, organisation and minuting of clinical meetings, maintenance of records and regular liaison with external stakeholders such as other healthcare providers and the Ministry of Justice. There will be also be significant engagement with the whole eclectic and interesting Ward team

**Main duties of the job**:
**Main Duties**:

- Organisation of Care Programme Approach (CPA) meetings.
- Minuting of CPA meetings and ward rounds.
- Audio typing.
- Liaison with other teams and departments regarding admissions, transfers and discharges.
- Scanning of handwritten forms / assessments into the Electronic Patient Record (Lorenzo).

In addition the role will include:

- Engaging with clinical staff in the ward's Quality Improvement projects.

**Working for our organisation**:
The Secure & Forensic Services Care Group provides expert mental health care within Secure inpatient wards, within our local prisons and police Investigation Centres, and within the wider community.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
**_ Interviews will be held via MS Teams._**

**Person specification**:
**Other**:
**Essential criteria**:

- Able to work Flexibly across a range of different sites/offices

**Knowledge**:
**Desirable criteria**:

- Knowledge of medical terminology

**Skills**:
**Essential criteria**:

- ICT skills including Microsoft (Especially spreadsheets and presentations, e.g. Excel, Powerpoint) or equivalent.
- Audio Typing

**Experience**:
**Essential criteria**:

- Working on own initiative with mínimal supervision
- Ability to prioritise own workload

**Qualifications**:
**Essential criteria**:

- NVQ3 Business Administration or equivalent or working towards
- NVQ2 Customer Services or working towards

**Desirable criteria**:

- Knowledge of Trust electronic record system
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief._
- As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying._
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS

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