Clinical Support Team Administrator

6 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**Clinical Support Team Administrator - Band 3 - Wellbeing Service**

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Norfolk are looking for an extremely professional, conscientious, calm and confident individuals to be a part of the Administration Team.

This role will be supporting the Clinical Teams. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety from referrals into Norfolk Wellbeing, taking phone calls, update of patient records and general admin support to the clinical teams. This role is based at Brooke House, Longwater Business Park.

**Main duties of the job**:
Previous administration experience is essential. Full training will be given for this role. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

**Essential criteria**:
Dealing efficiently and politely with both internal and external customers in a confidential and confident manner. Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

**Working for our organisation**:
**Benefits**:
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
- NVQ 2 Customer Services or equivalent

**Desirable criteria**:

- Knowledge of Trust electronic records system

**Experience**:
**Essential criteria**:

- Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
- Working on own initiative with mínimal supervision. Working under pressure.
- Ability to work with senior members of staff across a large organisation.

**Knowledge**:
**Essential criteria**:

- Maintaining adminisrative / secretarial systems

**Desirable criteria**:

- Knowledge of NHS policy / procedures.
- Knowledge of medical terminology

**Skills**:
**Essential criteria**:

- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent
- Ability to co-ordinate and prioritise management diaries

**Other**:
**Essential criteria**:

- Able to work flexibly across a range of different sites / offices
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disab

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