Clinical Support Team Administrator

5 months ago

Norwich, United Kingdom NHS Professionals Full time

**Job Title**:Clinical Support Team Administrator

**Trust Location**:Norfolk and Suffolk NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Norfolk and Suffolk NHS Foundation Trust is the place for you.

**About the Trust**

We provide mental health and learning disability care for people across Norfolk and Suffolk. We support a population of just over 1.6 million people and employ more than 4,700 staff. Our biggest bases are at Hellesdon Hospital, Norwich, Wedgwood House, Bury St Edmunds and Woodlands Unit in Ipswich but our staff are based in more than 50 locations.

**What you’ll be responsible for**:

- Provide accurate, prompt, and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
- Use electronic systems to input and access information as required by the clinical multidisciplinary team.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
- Liaise with clinical team members in relation to urgent referrals or other emergencies.
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Take and process minutes for teams (across the Locality).
- Support all administrative functions with answering the telephone and manage requests and associated information, update information on the various systems we use, assist with daily reports and provide up to date issue to colleagues in readiness for system meetings and any escalation issues.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Excellent organisational skills
- Excellent customer service
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

**Salary**: £12.45 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 65778

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