Service Desk Administrator
6 months ago
**An opportunity has become available for** **a Service Desk Administrator to us.**
**Overall Job Purpose**:
- Answering the telephone professionally / call handling
- Allocating of service jobs using service software platform
- Allocation and response of Service Engineers
**Key Duties**:
- Allocate service jobs through our service software platform (Sales Force)
- Coordinate the works schedule with our Service Engineers Team whilst building and maintaining strong relationship with them
- Comply with our Service Level Agreement principles at all the time
- Monitor and maintain the work schedule, liaise with Service Engineers to ensure clear and transparent communication during the booking process
- Input/process sales orders & invoices in the system (SAGE) ensuring smooth timely order processing, including sorting, routing and progressing orders received
- Communicate accurate information to all parties involved in the process and the end customer
- Liaise with Business Development Managers and Regional Sakes Executives and update them on customer accounts, quotations, progress, orders status, and others
- Filing and admin activities will also be involved
- Ensure compliance of H&S and housekeeping practices in the workplace
- Assisting the team with additional duties when required
- Always abide by and actively promote the Legrand Group Values and Code of Ethics
**Job Competencies/Key Skills**:
- Strong written and verbal communication in English
- Customer services orientated and business minded
- Previous experience in customer services will be essential
- Excellent telephone manner and professional approach
- Ability to deal with customer and other members at all levels
- Experience with Microsoft Office (Outlook, Excel, Word)
- Thorough understanding of excel spreadsheets
- Strong knowledge of Office 365
- Proactive and driven, with good attention to detail
- Be self-motivated and able to work in a demanding environment
- Team player with a desire to help others
- Ability to adjust to fast-paced environments and respond well whilst working under pressure
- Strong organisational skills, able to manage different tasks and prioritise when needed
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Park, NE23 7RY: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your salary expectations?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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