Senior Customer Relations Officer

2 weeks ago


Exeter, United Kingdom Devon County Council Full time

**Fixed Term, Secondment until March 2024**
**Full Time 37 hours per week**

The Customer Relations Team handles all customer feedback across Devon County Council and is the first point of contact for our customers or their representatives.

We are looking for someone to join the team as a Senior Customer Relations Officer on a fixed term basis until March 2024. You will have responsibility for managing a case load of complaints and representations, including MP enquiries and ensuring that they are investigated and responded to appropriately by operational staff. In addition you will work with Heads of Service and their management teams to ensure that the Council learns from and takes actions to improve services as a result of the outcomes from complaints.

You will need to have a sound knowledge of policy and procedure in respect of complaints management and experience of working within a customer services environment.

You will need to be able to work effectively under pressure, confidently communicate with people who can be angry, upset and emotional, work as part of a team, manage differing workloads and rise to the challenges presented by the nature of the work. Attention to detail and excellent letter writing skills are also essential criteria for this role.

This role is based at County Hall, Exeter, with the potential for some hybrid working.
- Happy to Talk Flexible Working-The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- This role requires a DBS disclosure.

**Job Types**: Full-time, Fixed term contract

**Salary**: £31,099.00-£34,723.00 per year

**Benefits**:

- Company pension

Work Location: In person

Reference ID: REQ004890



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