Customer Service Administrator

3 weeks ago

Exeter, United Kingdom Johnsons Workwear Ltd Full time

**Job description**

The role will be office based predominantly and include the following:

- To carry out any reasonable request made by management.
- To process all documentation correctly an maintain files and records according to procedures.
- To liaise closely with and provide support for the Customer Service Executives.
- To expand business/obtain appointments from customer base.
- To forward queries and keep managers, supervisors, colleagues informed as

necessary.
- To keep accurate records.
- To action all messages received from customers in a timely manner.
- To carry out tasks to comply with Company Policy and Health & Safety.
- To maintain confidentiality of Company and customer business.
- To foster and maintain good working relations with customers, Company and colleagues.
- To fully utilise our inhouse computer system
- ABS which training would be provided.

**Pay and Benefits**
- £20,213.70 pa
- 36.5 hours per week
- 22 days holiday accruing to 23 days after 2 years’ service plus bank holidays
- Company pension
- On-site parking

**Hours of Work**
- Monday - Thursday 08:30 - 16:45
- Friday 08:30 - 15:45

**Desired Skills and Attributes**
- Excellent IT and administration skills
- Excellent telephone manner
- Confident in dealing with customers
- Great customer service skills and ethos
- Must have a proactive approach to work with the ability to self-manage
- Must be methodical and very well organise
- Previous experience within a customer service role would be beneficial but not
essential

**Who are Johnsons?**

Johnsons Workwear is one of the UK’s largest suppliers of têxtile service solutions. We work with thousands of customers across all sorts of industries, including food manufacturers, the motor trade, engineering companies, dental surgeries and chemical plants to name a few.

Our customers range from huge multi-national household names to independently owned family businesses and we take care of every single one of them. They like us too - as we get independently reviewed by our customer base each year and always come out on top for our shape and size in our industry.

We’re an employee focused business, committed to developing our people to ensure that we have the best there is as part of our team and we’re looking for our next Workwear Hero to become part of the hugely successful Johnsons family.

**Job Types**: Full-time, Permanent

**Salary**: £20,213.70 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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