Band 4 Admissions Coordinator Chemotherapy Chase

3 months ago

London, United Kingdom Royal Free London NHS Foundation Trust Full time

**TITLE**: Admissions coordinator Chemotherapy Chase Farm Hospital

**RESPONSIBLE TO**: Pathway Manager

**ACCOUNTABLE TO**: Service Manager / Operations Manager

**GRADE**: Band 4

Work as part of a team within the Chase Farm Hospital Chemotherapy team/ patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

**KEY WORKING RELATIONSHIPS**: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.

Key contacts include

Consultants
Medical, nursing and therapy teams
Divisional and operational managers
Outpatient Appointment Centre (OAC)
Admissions team
Diagnostics and imaging departments
Ward administrator
CNSs and MDT team
Phlebotomy and pathology

Clinic reception and clinic nurses
Patient navigators and clinical pathway administrators
Clinical team PAs
Team leaders
Other external agencies (e.g. other hospitals, social services, police etc.)

Review the actions and instructions generated from the transcription service when requested
Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy.
Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on EPR. When accessing patient records ensure computerised tracking systems are used appropriately.
Phone patients to provide instructions, reminders, and information where necessary.
Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations.
Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties.

The Royal Free London NHS Foundation Trust is one of the largest and busiest Trusts in England, with a well-established national and international reputation for clinical excellence and world class care. We deliver care to more than 1.6 million people a year through our three main hospitals: Barnet Hospital, Chase Farm Hospital and The Royal Free Hospital. Annually, the Trust receives one of the highest numbers of referrals for suspected cancer in England, we have invested heavily in diagnostics and established a straight to test pathway for suspected GI cancers and have a Rapid Diagnostic Centre (RDC) at The Royal Free Hospital. We have infusion units to treat cancer patients at The Royal Free, Finchley Memorial and Chase Farm Hospitals.
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow
- up appointments) as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.

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