Night Host/ess

6 months ago

London, United Kingdom Andaz Liverpool Street Full time

Summary

**Front Office Supervisor**

**Salary: £**28,875** + Service Charge* (Conditions Apply*)**

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a **Front Office Supervisor** at Andaz London Liverpool Street, part of Hyatt Hotels:

- 12 complimentary hotel nights per year of service across Hyatt’s 1100 worldwide hotels
- Discounted hotel stays across Hyatt not just for you but also your friends and family from the day you start
- Free meals at our colleague restaurant
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

**What you will do as a Front Office Supervisor**

As **Front Office Supervisor** you play a key role in creating a meaningful and memorable Andaz experience to our guests. Some key tasks include but are not limited to:

- Looking after our guests
- Handling their request or queries
- Ensuring their comfort and satisfaction
- Taking action where necessary

**What you will be doing**:

- You will be responsible for all Front Office functions during the overnight shift, including the preparation and disposition of all Night Audit work.
- The role includes supervising and training Hosts and Door Hosts.
- Rotate with other supervisor to cover night shift
- Perform all tasks of the Front Office as needed to facilitate service.
- Review the arrival lists, organise the amenities and ensure that special requests are honored whenever possible.
- Work with the Front Office Manager to optimise our room allocation
- Be able to take the lead during fire evacuations, fire drills, or other Health and Safety procedures
- Positive outlook and outgoing personality with great confidence and able to direct team members and support them.
- You will have sustained and proven experience in the hospitality industry, we expect from you a knowledge in guest correspondence, coaching and training, handling of diverse tasks related to the position. Knowledge of property management system.

**About Andaz London Liverpool Street**

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining Andaz means you will be part of the Hyatt family which has 1100 hotels in over 70 countries and is recognised as a UK Great Place to Work Company

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