Host/ess

5 months ago

London, United Kingdom Canopy by Hilton London City - Florattica Full time

Reporting into the Head Host/ess, the Host/ess will be responsible to support the Rooftop General Manager into the daily running of the venue, in service and operation. To be able to support the head bartender in preparing and serving drinks, while monitoring and engaging with the service on the floor too. To ensure the correct procedures are constantly followed. Liaise with security to ensure a safe and pleasant environment is kept for our guests while managing queue.

**_
About Florattica_**

Just a short walk away from the world-famous Tower Bridge and the capital’s most exciting nightlife, historic landmarks and museums, Canopy London City prepares to open doors to its exclusive rooftop terrace, Florattica. Perched eleven stories high with panoramic views of The City, the venue will offer guests a premium dining and drinks experience with extraordinary views of London.

**_
About the role_**
- To provide a friendly, courteous and professional service at all times
- To be fully confident with the menu and able to run training for the team
- To check guests for proper ID and serve alcohol in accordance to licence and company regulations
- To determine when a customer is intoxicated and if required refusing any further serving in a polite way
- To ensure that all opening and closing duties are completed in line with company standards
- To report any customer complaints and any allergy related matters to the Manager on duty
- To be competent in the use of the MICROS system at all stages of service
- To maintain a safe and hygienic work environment
- To carry out any reasonable request made by Management
- To champion guest name usage and lead by example, engaging whenever possible with all guests
- To ensure that the work area, materials and equivalent are clean and well-maintained at all times, and to report defective materials and equipment to the Bar Manager
- To make sure to follow H&S policy with regards to items expiry date labelling
- To be a Role Model & promote the 4C Group Values
- To ensure good communication with all your colleagues and superiors

**_
What We Offer to our Enthusiasts_**
- 28 days holiday inclusive of bank holidays which will increase through length of service
- Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Recruit a friend scheme
- Free Uniform Provided and Meals on duty
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels
- Cycle to work scheme tax-free
- Tech Scheme
- Free Optional medical healthcare plans (Health Cash Plans)
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal and mental health support)
- Continuous Learning & Development opportunities with the best recognized UK and US institutes
- Amazing Recognition Program and social events to keep you connected with Canopy London City and our EPIC Team

**_
- Previous experience in a similar role for at least 1 year
- Well-presented and well groomed
- Ability to multi-task, effectively prioritise and execute tasks while being under pressure
- A consistently positive attitude, self-motivated and enthusiastic
- Flexibility in working time and weekly shifts pattern
- Attend any meeting or training session as required
- Role Models the ethos of ‘hosting’
- Be an ambassador of Canopy’s “Enthusiast Culture”
- Anticipate and exceed guests needs and expectations
- Fire and bomb procedure
- Health and Safety Policy
- Employee handbook
- The company security procedures
- The hotel facilities
- Licensing regulations
- Hotel operation standards and departmental procedures
- Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
- Comply with the Company’s Corporate Code of Conduct
- Drive the Company values and standards required by the 4C Group

INDFOH

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