Host/ess

7 months ago

London, United Kingdom Maybourne Hotel Group Full time

The Berkeley
- Food & beverage
- Full time

A fantastic opportunity has arisen for an enthusiastic and motivated **Host/ess **to join the **Collins Room **team at The Berkeley.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge, and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.

**Main Duties & Responsibilities**:
As a** Host/ess** you will be providing a warm welcome and excellent first contact with the client approaching the restaurant including assessing their needs, meeting the operational standards, and evaluating the customer satisfaction. You will be ensuring internal and external customers are equally looked after and treated respectfully and patiently in an organised and efficient manner.

**Main responsibilities of the role include but are not limited to**:

- To welcome each guest in a warm and friendly manner and provide them with a memorable dining experience at The Berkeley.
- To establish the guest room number/ name and pass the information on to the waiter and to inform the waiter regarding the guests special requests.
- To recognise VIP and regular guests by their name and use them accordingly.
- To ensure that all tables are consistently laid out and that the restaurant is represented in the best condition possible.
- To be familiar with the menu and beverage list and to be able to make recommendations accordingly.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

**Entry Requirements**:
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have worked in a similar role within a luxury hotel environment.

**Benefits Package**:
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
**Financial Stability**
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.

**Health and Wellbeing Support**
- Subsidised monthly Podiatrist and Masseuse treatments.
- Free online GP video consultations.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

**Recognition and Career Development**
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.

**Memorable experiences**
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne Hotel Group.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.

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