Client Relationship Business Partner

3 days ago

Birmingham, United Kingdom HealthHarmonie Full time

**Job title**: Stakeholder Relationship Partner
**Base**: Birmingham or Reading

Own Vehicle Required

Full-time - 40 hours per week

Head Office is in Birmingham City Centre, you may be required to travel for business needs, but this will be ad-hoc.

HealthHarmonie Ltd is a fast-paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with NHS Clinical Commissioning Groups and NHS Trusts nationwide to provide patients with access to community services closer to their homes.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK. Whether this be joining us in a clinical role or an administration role your presence in HealthHarmonie is vital. All our roles require you to have an innovative thought process, a willingness to learn new skills and the want to oversee your own career by taking ownership of the role you are completing.
**What will the job involve?**
You will be the dedicated point of contact for a number of contracts; providing responses to queries raised and undertaking promotional activities to increase awareness of HealthHarmonie. The Stakeholder Relationship Partner role is perfect for somebody that wants to be part of a fun, dynamic team with drive to hit targets and progress in a fast-paced environment.
**Main duties and responsibilities**:

- **Communication **- To be able to use a range of communication skills to produce and present consistent marketing material to a number of audiences. It is imperative that you have an excellent telephone manner for this role, using outstanding rapport building skills to get through to key decision-makers across your contract portfolio and being able to present this evidence back to the Head of Business Development.
- **Relationship Building **- as an engagement coordinator you will have the drive and aptitude to build long lasting relationships with a variety of stakeholders over the phone and face to face. This will be measured by the success of your contract’s performance.
- **Contract Evaluation **- At the end of each month a review of your contract portfolio will be undertaken to review for areas of achievement and identification or areas requiring further improvement. In addition to this you will include service improvements into your contract growth strategy by discussing areas of priority and workload management.
**Skills and competencies**:

- Excellent written and verbal communication skills
- Experience in working independently and as part of a team
- Ability to work to deadlines and consistently meet targets
- Full Clean UK Driving Licence and access to a vehicle

**Qualifications**:
Experience is not essential for this role, if you have the skills listed below, we will provide you with the experience needed to put you in the driving seat of your career.
- Excellent computer literacy skills and fully proficient in all Microsoft packages
- Exemplary organisation and time management skills, being able to manage your own time effectively is key for this role.
**Communications and working relationships**:
Accountable to: Head of Business Development

Communicates with: Referrers (including GPs, Practice Manager and Referral Secretaries) Directors, Managers, front line staff teams & Commissioners.
**About you**:

- **Creativity/Innovation**: Develop new and unique ways to improve operations of the organisation and to create new opportunities.
- **Foster Teamwork**:Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.
- **Organise**: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- **Solve Problems**: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
- **IT Software**: Ability to review, assess business software requirements and implement software safely and efficiently into the business.
- **Collaboration: Ability to work with all levels of the audience including Senior Stakeholders.**:

- **Work in line with Resource targets/timeframes.**:

- **Experienced in working in line with KPI objectives and achievement.
***Benefits**:

- Competitive salary
- Business mileage paid at a rate of 0.45p per mile
- Ongoing Support and Training
- Paid Overtime
- Pension Scheme
- NHS Employee Discounts
- Free Parking
- Annual Salary Review
- 25 days Annual Leave
**Diversity

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