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Customer Service Team Leader
2 months ago
Based in newly refurbished offices local to Hatfield (must be a car driver due to remote location)
- Working for the head office of a really fast growing business, where progression is always encouraged
- 4 days based in the office and Fridays from home
- A fun and engaging working environment, with a great bunch of people
We are looking for a talented Customer Service Supervisor, who is passionate about building relationships with customers and problem solving - whilst managing a small customer service team. This team is essentially the "face" of the business - and will involve all areas of customer services, so superb communication skills are paramount.
The role involves:
- Managing a small team of Customer Service Execs
- Dealing with escalated issues
- Working with the team to ensure maximum efficiency
- Working the team on individual performances
- Interviewing new people for the team
- Processing customer orders
- Checking stock levels
- Organising delivery of products
- Sending out invoices
- Liaising with other departments to resolve issues and delve into any customer complaints
- Updating the systems with relevant notes
- Building relationships with important clients
- Attending company events
If you are looking for a varied office based customer service role - then we would love to hear from you.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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