Head Concierge

1 month ago

London, United Kingdom Urang Staffing Full time

A luxury apartment building, on the historic Albert Embankment on the south bank of the Thames, comprises 40 premium apartments where a luxury living environment, security and privacy are the essence. A Head Concierge is required to join their team.

**Scope of the Role**

The Concierges at the front-of-house Reception desk are the first and main point of contact for residents and visitors and represents the Management.

They are tasked with answering queries, providing assistance to residents, and making visitors welcome, whilst maintaining a strict focus on security and ensuring that the standards of high-quality service are maintained.

Smart-appearance, good-manners and the diligent performance of duties must at all times reflect and uphold the culture and image as a luxurious and secure environment, providing peace of mind for its residents.

**Aims of the Role**
- Present a professional, well-groomed, and well-mannered point-of-contact.
- Offer a high level of customer service to residents and visitors.
- Ensure the smooth day-to-day running of the development.
- Maintain security throughout the interior and exterior of the premises.
- Undertake all duties in a timely manner with reliability, honesty and discretion.
- Lead by example demonstrating the high work-ethos expected of the Concierge function.
- Monitor, supervise and manage Concierge staff and temporary staff.
- Point of Contact for Management when the Front-of-House Manager is off-duty.

**Key Responsibilities**
- Man the front-of-house Reception desk.
- Be the main point of contact for residents, guests and trades-persons.
- Ensure the security of residents and the development as a whole.
- Undertake security and health & safety patrols - internal and external.
- Monitor access-control, CCTV and security systems.
- Operate a secure Key and Key-FOB management.
- Implement and monitor Health & Safety and Fire Regulations.
- Receive, record and store deliveries, mail and parcels.
- Provide bin-room waste and recycling management.
- Complete ‘Incident Reports’, enabling fast evaluation and remedial action.
- Report and action repair of defective/non-functioning equipment.
- Attend professional development training courses, as required.
- Work collaboratively with the Front-of-House Manager.
- Manage on-site personnel by identifying the team and individual’s needs and gaps, proposing relevant training, arranging performance appraisals, keeping record of internal and external correspondence
- Assist HR team in difficult conversations and be involved in Employee Relations cases for staff
- Inform HR team on needed temp covers for the building
- Inform HR on short and long-term sick leaves and any accidents at the building

**Further Role Content**
- Accept responsibility for your own actions and decisions and demonstrate commitment to accomplish your duties in an ethical, efficient and cost-effective manner.
- Maintain the workspace at the Concierge Reception uncluttered and organized. If the area is to be left unattended then all items must be locked away.
- Undertake patrols during each shift of the inside and outside of the development including car-parks to review security, health & safety and cleanliness/tidiness. Issues to be logged in the relevant register.
- Control the process of ready-meal deliveries by obtaining approval of residents before authorizing lift access. Safety-helmets must be left in Reception, until departure from the premises.
- Provide Concierge taking over the next shift, whether permanent or temporary staff, with information of events which occurred during the shift which are relevant and may impact and affect their shift.
- Ensure that temporary staff have a clear understanding of their Key Duties, especially security related ones, such as access to lifts/apartments, and have the List of Emergency Numbers.
- Discuss with the Front-of-House Manager any staff, site-contractor, resident, tenant/owner issues which may affect the smooth-running of the development without delay.
- Challenge courteously and respectfully any tenant/owner/visitor/contractor, having obtained the support of the Managing Agent or Director, if time allows, where their actions/behavior falls below an acceptable standard and could impact the safety, security, or quiet enjoyment of their apartment by residents. The Police may be called if the situation dictates.
- Facilitate and monitor moving-in/out of apartments by tenants/residents and ensure that lifts and surrounding wall and floor areas are adequately protected from damage by the removal contractors.
- Report/request personal scheduled/unscheduled sickness/holiday absences to the HR Team in a timely manner and assist in arranging appropriate personnel cover.
- Discuss with the Front-of-House Manager any changes/ideas which will improve the effective and smoot-running of the development.
- To initiate/undertake duties not mentioned specifically herein, which are required to meet the Aims o

  • Head Concierge

    1 day ago

    London, United Kingdom Haymarket Hotel - Concierge Full time

    We have an exciting opportunity for a Head Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and logical way. This is a hands-on, management role and...

  • Head Concierge

    7 days ago

    London, United Kingdom Nexus Recruitment Full time

    Nexus Recruitment are on the search for a Head Concierge for an extremely high end, prestigious new build residential development in the North London. I am looking for either a Senior Concierge looking to step up or a current Head Concierge, from either a residential or hospitality background. It is essential that applicants have experience of working within...

  • Head Concierge

    58 minutes ago

    West London, South East, W8 5DL, West London, United Kingdom The Milestone Hotel Full time

    Head Concierge ***luxury 5-star hotel in London***Incredible benefitsWe are looking for a Head Concierge on a full-time basis. Reporting directly into the Senior Executive of Hotel Services, this role focuses on managing a concierge team of 7ppl. Working pattern: 40 hours per week / working 5 days on and 2 days off / shift work / 9:30am to 5:30pm / 9:30am to...

  • Head Concierge

    3 days ago

    London, United Kingdom Rendall & Rittner Full time

    **Exciting Opportunity Alert! Join Rendall & Rittner as a Head Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Head Concierge. This is an incredible career opportunity with a fantastic package. **Position**:Head Concierge **Location**:Colindale...

  • Head Concierge

    4 weeks ago

    London, United Kingdom Abbatt Property Services Full time

    **Position**:Head Concierge **Location**:Stanmore **Salary**: £27,000 per annum **Hours of Work**:4on 4off / 07:00 - 19:00 **Job Type**: Permanent **Description**:We are currently looking for a Head Porter/Concierge to work within prestigious apartments in the N1 area of London. **Main Duties and Responsibilities** The following duties must be...

  • Head Concierge

    4 weeks ago

    London, United Kingdom Claibon Recruitment Full time

    Head Concierge7am to 7pm 4 on 4 offQueens Park, NW6£30k to £35k depending on experienceWe are looking for an experienced Concierge with some proven staff management and leadership experience to take care of day to day operations of a modern private residential apartment block. Your prime responsibility is to not only provide a concierge service to the...

  • Head Concierge

    7 hours ago

    London, United Kingdom The Milestone Hotel Full time

    Head Concierge ***luxury 5-star hotel in London***Incredible benefitsWe are looking for a Head Concierge on a full-time basis.  Reporting directly into the Senior Executiveof Hotel Services, this role focuses on managing a concierge team of 7ppl. Working pattern: 40 hours per week / working 5 days on and 2days off / shift work / 9:30am to 5:30pm / 9:30am to...

  • Head of Concierge

    2 months ago

    London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Head of Concierge

    2 months ago

    London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Head Concierge

    1 week ago

    London, United Kingdom FirstPort Full time

    **Job Advert**: **Job role**:Head Concierge*** **Location**:East London **Hours**:Monday - Friday 9am-5pm **Salary**:£26,500 per annum As Head Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by: - Provide a high standard of customer service to our residents and all visitors to the development -...

  • Assistant Head Concierge

    1 day ago

    London, United Kingdom The Ned Full time

    **Assistant Head Concierge**: Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Do you want to join one of the best places to work in hospitality? **What’s the role?** Assistant Head...

  • Head Concierge

    4 days ago

    London, United Kingdom The Marylebone Full time

    **Head Concierge**: **Contract**:Permanent** **Salary**:Excellent Salary and Benefits***: **Responsibilities**: As a Head Concierge, you will be warm and welcoming, always ready to greet our guests with a smile, while having a great knowledge of the hotel and our own 'slice of the city'.You will need to be organised, detail-oriented, a creative...

  • Head of Concierge

    4 weeks ago

    Greater London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Head of Concierge

    4 days ago

    London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Head Concierge

    3 days ago

    London, United Kingdom 1 Hotel Mayfair Full time

    Overview: **Grow with us...**: Life at the SH Hotels and Resorts is based on a simple idea: the world is beautiful and we want to keep it that way, which means we always seek out new experiences, new neighbourhoods, and all the roads in between. We are currently in search of a Head Concierge and a true bon vivant—a person who loves, more than anything, to...

  • Concierge

    1 day ago

    London, United Kingdom Baglioni Hotel London Full time

    **Baglioni Hotel London** - An Italian heart beats in the heart of London_ Baglioni Hotel London is a member of the family and privately owned Baglioni Hotels & Resorts with properties in Italy, France, United Kingdom and Maldives. Contemporary, chic and glamorous, Baglioni Hotel London, member of The Leading Hotels of the World, presents the ultimate...

  • Concierge

    1 month ago

    London, United Kingdom The Ned Full time

    **Concierge**: Key ambassadors of The Ned, from welcoming guests at our doors to tailoring their stay in London at the Concierge desk, our Concierge Team are knowledgable, warm and welcoming, ensuring our guests have 5* experience. The concierge is a key member of the front of house team who will play a pivotal role in the guest experience. You will always...

  • Head Concierge

    1 month ago

    London, United Kingdom Urang Staffing Full time

    A luxury apartment building, on the historic Albert Embankment on the south bank of the Thames, comprises 40 premium apartments where a luxury living environment, security and privacy are the essence. A Head Concierge is required to join their team. **Scope of the Role** The Concierges at the front-of-house Reception desk are the first and main point of...

  • Assistant Head Concierge

    5 days ago

    London, United Kingdom Pan Pacific London Full time

    PanPacific London brings understated, comforting, and approachable luxury toLondon’s premium Square Mile. With its elegant design juxtaposing old and newLondon architecture, the hotel fuses together wellbeing innovation andimpeccable service as a hallmark across a myriad of dining and drinkingdestinations. Discover a different side of London, from market...

  • Concierge

    3 days ago

    London, United Kingdom Royal Automobile Club Full time

    **Concierge £30,000** The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. **Benefits of working at the Royal Automobile Club**: - 40-hour week...