Concierge

2 days ago


London, United Kingdom The Ned Full time

**Concierge**:
Key ambassadors of The Ned, from welcoming guests at our doors to tailoring their stay in London at the Concierge desk, our Concierge Team are knowledgable, warm and welcoming, ensuring our guests have 5* experience.

The concierge is a key member of the front of house team who will play a pivotal role in the guest experience. You will always be the point of contact to any guest who is looking for a wide variety of requests from restaurants, bars, clubs, events, museums etc. You will have the ability to truly affect the guest’s overall experience not only in the hotel, but in London and beyond. Excellent, above and beyond style of service is the foundation of everything you do.

Can you ensure access to the best seats, newest openings, top tables and under-the-radar, one-off experiences? And are you passionate about bringing the best of it to the discerning guests of the Ned?

Armed with a bursting "book" and the inside track on the city’s hottest hangouts, you will ensure every guest’s stay is enriched by extraordinary local experiences. You’ll be passionate about providing five-star service, adept at anticipating guests’ every need and exceeding expectations — whether that means getting them behind-the-scenes access to a sold-out show or recommending the perfect park for a family outing.

A warm and intuitive people person and experienced concierges, you will thrive working in a team, communicating with colleagues with confidence and sensitivity, supporting the Head Concierge and Assistant Head Concierge in the smooth running of the department, and working alongside the Luggage Porters and Door Persons to give guests the warmest welcome.

Naturally, you will add an aptitude for organisation and computer literacy to your exceptional people skills, and remain well-versed in industry trends and the wider market. In turn, you will be given the support to develop your own skills and career with us.

**What we offer you as a Concierge**:

- One of the most competitive salaries in the industry
- Complimentary meals on duty
- Amazing learning and development programs
- Discounted rates at The Ned
- Fantastic career growth opportunities
- A Les Clefs d’Or membership preferred

Friendliness, efficiency and a ‘can-do’ attitude are what people have come to expect when they visit us and our success will depend on your willingness to go that extra mile. We have built a great team and everyone has the opportunity to learn and grow their skills.

YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

**Location**: London

**Division**: Hotel

**Department**: Concierge

**Employment type**: Permanent


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