Head Concierge

3 weeks ago

London, United Kingdom FirstPort Full time

**Job Advert**:
**Job role**:Head Concierge***

**Location**:East London

**Hours**:Monday - Friday 9am-5pm

**Salary**:£26,500 per annum

As Head Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by:

- Provide a high standard of customer service to our residents and all visitors to the development
- Act as main point of contact at the front desk, creating a welcoming atmosphere
- Managing a team, driving excellence in line with the company’s 4 pillars

The Head Concierge reports directly into the Development Manager.

**About You**

You will have experience working in a similar role in a high-end or luxury development. You will have excellent customer service skills having successfully managed key relationships with stakeholders. You will be innovative and knowledgeable, with previous staff management and property management or facilities management skills.

**Main Responsibilities**
- Provide front of house facilities and services to our customers
- Identify and deliver on-going training needs to support the concierge team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
- Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- Ensure all communal areas and other aspects of the development are presentable to the highest standard and each staff member is performing as required.
- Undertake parcel and post facility and distribution to customers.
- Effective positive liaison with customers, addressing queries and concerns in a timely manner.
- Regular site inspections and reporting notable matters to the Development Manager so that work orders can be raised where necessary.
- In conjunction with the development manager, monitoring and supervising contractors carrying out works on and around the development.
- Undertake development equipment and emergency systems tests weekly and keep a log as required.
- Monitor security on site and track and resolve security concerns.

**Who are we?**

FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

**Why choose us?**

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

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