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Head Concierge

4 months ago

London, United Kingdom The Milestone Hotel Full time

**Head Concierge **luxury 5-star hotel in London**

**Incredible benefits**

We are looking for a** Head Concierge on a full-time basis**. Reporting directly into the Senior Executive of Hotel Services, this role focuses on managing a concierge team of 7ppl.

**Working pattern**: 40 hours per week / working 5 days on and 2 days off / shift work / 9:30am to 5:30pm / 9:30am to 6pm

We are looking for someone who has previous experience in a similar role in a four
- or five-star hotel, with excellent communication and organisational skills; a proven track record of problem solving and IT knowledge. Someone friendly, welcoming, and innovative.

As a **Head Concierge** you will:

- To take overall responsibility of smooth day to day running of concierge operations as per Forbes 5-star standards. The role requires an excellent concierge knowledge of London establishing relationships with local attractions, restaurants, and other businesses to enhance guests' experiences. Ensuring that repeat and VIP guests are receiving appropriate service and ensuring their requests are carried out.
- Coordinate all concierge team to ensure that guests can be treated in a warm and friendly manner and that all guests can be dealt with efficiently through consistent commitment to training, both on and off the job.
- To continuously assess SOP Manuals and ensure that operations are carried out in line with them.
- To ensure the smooth running of all concierge and lobby operations.
- To ensure regular standards audit are carried out by yourself and feedback given to the team in line with RCH Standards.
- To be fully responsible for concierge rotas, timesheets, payroll and holiday management.
- To be fully responsible for teams 1:1s and appraisals and their timely completion.

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and are proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston’s Restaurant (2 Rosettes) and unique Stables Bar. The hotel is renowned for delivering exceptional and attentive guest service.

**What is in it for you?**
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off of food and 25% off of beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry-cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentives (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.

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