Claims Assistant Manager
2 weeks ago
Claims Assistant Manager
Permanent
Bicester
£30,000 - £35,000
The role is in a fast-paced Claims Team responsible for the servicing of a number of clients, overseeing the day to day activity and customer service of the Claims Team. You will be responsible to handle all aspects of motor claims and recoveries, superviseand support claims administrators, provide management information reports, build relationships internally and with external clients.Be part of an innovative, driven team with a diverse set of responsibilities, including Customer Service, Team Management,process updates and producing management reports.
Key Responsibilities:
- Acting as an escalation point for Claims Leads and all Claims administrators
- People and Team Management, including Team meetings and training
- Process mapping and improvement
- Introduction of new process and technology
- Ensuring accuracy of captured data
- Accurate claims reporting to enable the production of month end accounts and other management information
- Call monitoring reviewed in line with company guidelines
- Support face to face client meetings
- Meeting with all stakeholders of the business to support the business objectives
- Complaints handling
- Ensuring all clients are treated fairly and they receive excellent service in accordance with the company QMS
- Administering claims within your authority whilst working in line with claims and technical handling guides
- Producing Management Information Reports
- Deal with and respond to all correspondence received in a timely manner
- Deal with general administrative duties relating to specific client requirements
- Pursue uninsured loss recoveries from negligent third parties as required
If you are interested in hearing more about this position, please get in touch with Caitlin Peacock at Distinct Recruitment.
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