Customer Services Administrator

6 days ago


Romsey, United Kingdom Kitchen Collection Ltd Full time

Kitchen Collection is an established local company who own and operate 3 successful e-commerce websites. Working from our offices this post is to provide sales and administrative support to these three e-commerce sites.

**This is a varied and fast paced role that would only suit someone who is quick, accurate and organized in their work whilst juggling multiple tasks and working to deadlines.**

Key Skills Required:

- **Confident telephone manner** - A confident, experienced and time efficient approach is required to deal with sales and product enquiries from the general public at all levels.
- **Highly proficient computer skills**:

- notably of all Internet browsers, MS Word, Outlook and Excel with Photo Shop/Canva and Sage experience an advantage.
- **Articulate verbal and written skills.**:

- **Ability to multi-task** - with shifting priorities.
- **Experience** **in complaint handling** to ensure customer satisfaction.
- **Data systems **- Comfortable using specialist in-house computer data systems.
- **Fast and Accurate** data entry skills.
- **Very strong work ethic** - Switched on personality with a positive can-doattitude and happy to work in a small friendly team within a non-smoking environment.
- **Ability to work under pressure** using your own initiative to maintain deadlines, in an efficient, time managed organised approach.

Main Duties to Include:

- Placing customer orders with suppliers.
- Liaising with suppliers chasing customer orders and deliveries and updating customers.
- Invoice checking and entering on Sage.
- Daily updating of our in-house price comparison portal.
- Updating our website admin systems with order information.
- Support role in developing our social media presence.
- Ensuring company websites are up to date with products, images and prices.
- Uploading reviews to our review site.
- Managing after sales including complaints, supply issues and general customer issues.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hampshire, SO51 6AF: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Sales administration: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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