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Senior Clinical Assistant

4 months ago

Norwich, United Kingdom Newmedica Full time

**Senior Clinical Assistant**

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change people’s lives through better sight and eye health, making a positive difference for our patients, their families and friends.

We have an exciting opportunity that has arisen in our Norwich team, for a Senior Clinical Assistant to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

**What are we offering you?**
- A competitive salary of £23,500 FTE
- 25 days annual leave, plus bank holidays.
- A company pension scheme.
- Full-time, including weekends.
- Excellent transport links.
- Access to a company-funded local gym membership.
- Company-funded staff events in both the Summer and at Christmas.
- Monthly food orders placed to provide breakfasts and lunch for staff as part of our “staff snack station” initiative.
- Free eye tests every 2 years and vouchers for discounted glasses.
- A free 24/7 GP consultation and counselling service.
- Additional benefits, including: death in service cover of 3 x salary, enhanced sick leave, enhanced maternity and paternity leave, a cycle to work scheme and a lift share scheme.
- An environment where your learning and development is supported through a range of various learning tools, CPD study days and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.

**Why should you join Newmedica Norwich?**

Newmedica Norwich is one our newer services in the Newmedica family, having only been established since November 2021. Our vision is to provide the highest quality of care in ophthalmology for our community. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

**What will the role involve?**

Our Senior Clinical Assistants are responsible for supervising and motivating our Clinical Assistant team, to maintain our exceptionally high level of patient care. In this role, you will oversee the day-to-day running of clinic and be proactive in reporting any issues to management. Senior Clinical Assistants will plan the staffing schedules in advance and take the lead on training and mentoring of new Clinical Assistants. You will also undertake the daily Clinical Assistant role; performing a range of diagnostic and clinical tests to provide our consultants with the relevant information for diagnosis and treatment.

**What skills & experience do I need for the role?**
- Experience of leadership and employee training is desirable.
- Excellent at staffing planning and ability to coordinate a team effectively.
- Interpersonal skills and ability to resolve conflicts.
- Previous experience working with patients, carers or customers with a passion for providing exceptional standards of care/customer service.
- Highly organised with the ability to multitask and keen attention to detail.
- Enjoys working with a range of people and can tailor approach to a diversity of patient needs.
- The ability to work on own initiative and escalate matters when appropriate.
- Outstanding verbal and written communication skills, including telephone etiquette.
- Confident using Microsoft Office products and ability to learn new patient record systems.

**Would you like to apply?