Clinical Assistant

4 months ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job summary

As a Clinic Assistant in Re-Enablement Services, the post holder will support various clinical teams. This role requires individuals who enjoy being patient-facing, and take pride in, not only being diligent, but also in showing a high level of care for patients and colleagues alike.

Main duties of the job

The role of Clinic Assistant in Re-Enablement Services involves working with services supporting patients with various physical disabilities. As well as face-to-face patient contact, the overall purpose and role of the Clinic Assistant in Re-Enablement Services is to be responsible for reception and clinic areas, clinic room equipment, act as chaperone if requested and in line with the Trust's chaperone policy, review of clinic lists ahead of clinic sessions, equipment and consumables ordering and monitoring of stock, and management of lease vehicles. This role will work closely with clinical teams and the Wheelchair Repairs Service.

About us

Join a dynamic and supportive patient facing group of staff working across teams for the benefit of patients.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

Job description

Job responsibilities

The post holder will be required to review the patient list for that day, take note of any particular needs the patients may have and provide the necessary equipment for the clinic.

Be available to assist and chaperone patients if requested as per NCH&C chaperone policy.

To liaise with the clinician and their patients to ensure smooth running of the clinics, including interaction with patients, carers, families and other professionals.

Post will be required to support home visits for manual handling and chaperone.

Post holder required to support with personal care for Re-enablement services including Prosthetics.

Monitor stock for clinics and order equipment, consumables, patient information leaflets and stationery as required. Ensure paper supply for photocopier.

Report any equipment failures to the line manager and ensure that replacement equipment is sourced in a timely way to avoid any down time.

Responsible for developing and implementing a hand hygiene audit programme for the service that ensures compliance against Trust policy.

Responsible for reporting equipment faults.

Post holder will be required to order stock and uniform via PowerGate.

Post holder will be required to use SystmOne, Equip asset database, PowerGate, standard keyboard skills.

Ensure that the reception and clinic areas are welcoming, clean, tidy and free from hazards.

Undertake daily safety checks of the reception and clinic areas and report any concerns to the most appropriate person.

Take receipt of equipment deliveries, unpack boxed equipment (and dismantle boxes for recycling) and accessories and check order is complete.

The post holder is responsible for ensure that each clinic room has the correct equipment available and ready to use ie. powered wheelchairs and hoists are fully charged, so that clinicians can undertake patient assessments, consultations and handover appointments.

Regularly check safety, suitability and cleanliness of toys in the waiting area. In line with local policy ensure there is a procedure in place to document when toys are cleaned and or replaced.

Ensuring that lease vehicles are clean, fuelled and supplied with screen wash.

Assist clinical staff with the loading and unloading of equipment from lease vehicles.

Post holder is required to support with de-escalating situations that can become challenging.

Post holder will be required to support with communicating challenging information to patient who have learning disabilities and learning impairment.

Communicate with external stakeholders such as 3rd party suppliers, medical professionals and carers.

Communicating with Wheelchair repairs services on a daily basis.

Post holder is required to have good communicating skills verbally and in writing.

Person Specification

Qualifications

Essential

GCSE A-C English and Maths or equivalent

Desirable

NVQ level 2 in health and social care

Experience

Essential

Experience of working within a healthcare setting

Desirable

Previous experience in the taking and recording of clinic measurements Previous experience of making contact with members of the public Previous experience in a clinical outpatient setting

Skills, Abilities and Knowledge

Essential

Excellent interpersonal skills Excellent and clear communication skills Responds positively to change Competent in using Systmone and Microsoft office, particularly a basic use of Excel Ability to meet the physical demands of the role, including loading and unloading vehicles with equipment on a daily basis

Desirable

Overall good computer skills Ability to work as part of a multi-disciplinary team Ability to work in a time conscious and occasionally high-pressured environment

Personal Attributes

Essential

Social skills Polite and courteous Caring personality Sensitive and tolerant Enthusiasm to provide the best experience for the patient's accessing our service Punctual

Desirable

Experience of working with people who require an adjustment in communication styles

Other

Essential

Ability to work to meet the needs of the service Ability to communicate effectively in both written and verbal English Language Full, clean UK driving license and willingness to drive a large work vehicle

Desirable

Experience in working flexibly and identifying change that would benefit the service, experience in carrying out this change with the support of the clinical team

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