Clerical Support Worker

6 months ago

Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

An exciting development opportunity has arisen for the appointment of a Band 2 clerical support worker for Dermatology services at ELHT.

We can offer you an interesting and varied career, where you will always be supported and appreciated. You will be working with a talented group of dedicated decision makers, and you can expect a personalised induction and orientation package

Our behaviour framework

We’re looking for people who want to make a positive difference. You’ll make it happen by taking responsibility, building trust and respect and working together to deliver excellence to our service users. Where we can, we also like to keep things simple so that we all contribute to making ELHT an effective, positive and rewarding place to work.

So, if you are a confident, well-organised, who thrives in a busy and continually transforming clinical environment then we would like to hear from you.

Support other clerical and clinical staff in the dermatology department

Support initiatives which enhance efficiency of the service in order to improve productivity of the service

Under the supervision of the Dermatology team by receive, record, analyze and prioritize telephone/personal messages from patients, relatives, general practitioners, consultants, other healthcare professionals and external organization's on behalf of the clinical team e.g. on appointments and diary commitments

Establish and maintain efficient office systems, including filing systems and Order and maintain office supplies and stationary

Be responsible for safe use and basic maintenance of office equipment and machinery, reporting faults and arranging for repair as required

Book patients into clinical appointments including minor skin surgery procedures upon request ensuring clinics have capacity. Ensure patients are informed of any changes to minor operation appointments

Established in 2003 East Lancashire Hospitals NHS Trust is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

Our Dermatology services are spread across the Royal Blackburn and Burnley general hospital.

There is opportunity to offer flexible working arrangements where services allow.

Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.

To adhere to agreed policies, procedures and protocols.

Ensure the smooth running of the office and inform nursing staff of any difficulties regarding patient details.

Deal with incoming correspondences as appropriate.

Photocopying, general office duties and the use of CERNER.

Book in and book out notes to other departments using the ELHT tracking system.

Arrange hospital transport as necessary

Cancel and rebook treatment room/minor operations/PDT appointment/phototherapy appointments, liaising with patients and any relevant Trust personal.

Ensure shared knowledge within the team.

Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner.

Take minutes at staff meeting as required.

Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology. g. word processing, spreadsheets, databases, electronic mail, presentations etc.

Maintain and encourage safe working practices and environment in accordance with local Health and Safety Policies.

Organise the office efficiently in a complex, changing environment.

Manage multiple tasks ensuring deadlines are met.

Communicate appropriately with a range of people at different levels of the organisation

Be flexible, self-motivated and work with minimum supervision.

To participate in reflection, self evaluation and continuous professional developments including performance review.

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