Night Shift Help Desk Operative 13781616

4 weeks ago


London, United Kingdom Multi Trades Recruitment Limited Full time

Multi Trades Recruitment are looking for an experienced Help Desk Operative for a Night Shift role / permanent role based in the E15 area of London.

**About The Job**:

- The Help Desk Operative will form part of a team responsible for the recording, allocation, and progress of reactive engineering requests on the contract.
- First point of contact for incoming telephone calls.
- Logging requests onto the system.
- Ensure compliance with statutory and company procedures, across all functions.
- Ensure that the Service Level Agreement for each service request and set expectations with the customer.
- Dispatch work to in-house engineers & sub-contractors in a timely fashion.
- Prioritising urgent jobs.
- Escalate any complaints or issues as required.
- Analysis of job history/running reports.
- Manage the completion process and ensure all closures are sent to the client.
- To demonstrate a rapid response to customer issues and show a systematic approach to problem-solving.
- Ensure compliance with statutory and company procedures, across all functions.
- Undertake other duties commensurate with the job role as directed.
- Working hours 7pm - 7am.
- Shifts are 4 on 4 off.
- £13 p/h.

**About You**:

- Have experience in a similar role on a help desk working with engineers/dispatching jobs etc - essential.
- Strong & confident communicator.
- High level of English & Maths.
- Speak & understand fluent English.
- Experience with working in a CAFM system is essential.
- Knowledge of the Maximo system is desirable, however, training will be provided.
- Highly organised.
- Experience in organisation of your & other peoples' day.

**About Multi Trades Recruitment Limited**:



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