Part-time Customer Service Advisor
3 weeks ago
Here at Reed we are currently recruiting for a number of part time Customer Service Advisors. Our client is looking for customer focused people who are as passionate about customer service as they are.
- Salary - £9.81 per hour
- Working Hours - 16 - 20 hours per week, 4 or 5 days including a Monday and Friday. No weekend working.
- Training Period - 8 days full time hours, 8th - 17th August
- Contract Length - Permanent
- Location - Swindon, South Marston
**Core Responsibilities**
- Dealing with high volumes of calls from customers, helping them find a suitable resolution
- Advising customers on care of their products
- Finding, and agreeing appropriate solutions for customer complaints
- Ensuring that all policies & procedures are adhered to when dealing with customers
- Maintaining departmental and personal SLA's and KPI's in line with Company expectations
- Ensuring all communications, both written and oral, are of a high standard and in line with company guidelines
- Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand
- Where appropriate seeking advice and guidance from line management where cases are out of the ordinary
- Keeping up to date with the company’s products, services and policies
Previous experience in a contact centre is not essential as full training will be provided by our client’s team of dedicated onsite trainers. You’ll already be or will become, with the help of our training, a knowledgeable, and authentic furniture expert,able to find solutions to our customer enquiries by providing an excellent inbound service to complement the customer first focus.
**Benefits**
- Generous staff discount
- Extra day holiday for your Birthday
- Contributory pension scheme
- Online Health Portal
- Employee Assistance Programme
- Membership to Hapi Benefits rewards site providing a wide range of discounts and offers
- Internal career paths
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